PITTA VENKATA SUSHMA

• Led end-to-end requirement gathering and functional design for an AI-enabled Project Management System using Microsoft Copilot technology.
• Defined complete project lifecycle requirements from Project Initiation to Go-Live, including scope, milestones, deliverables, and governance.
• Prepared detailed Functional Requirement Documents (FRDs) covering project costing, budgeting, and financial tracking.
• Designed requirements for resource management, including resource allocation, utilization, occupancy tracking, and workload balancing.
• Defined workflows for tracking work deviations, project risks, and corrective actions to improve delivery efficiency.
• Collaborated with technical teams to translate business requirements into system design using Python and PostgreSQL.
• Acted as the single point of contact between stakeholders, management, and development teams to ensure alignment with business goals.

Tools & Technologies: Microsoft Copilot (AI), Python, PostgreSQL, FRD Documentation, Project Costing & Resource Tracking Models

• Spearheaded the configuration and rollout Acted as the Business Analyst for Yonex Sunrise's system enhancement project, focusing on internal operations and automation.
• Delivered complete FRDs, wireframes, functional flow diagrams, and user manuals in collaboration with design and dev teams.
• Conducted stakeholder meetings to gather requirements and convert them into clear, actionable documentation for developers and testers.
• Supported User acceptance testing, ensuring functional coverage and traceability of business requirements.
• Tools & Technologies: - Draw.IO, SharePoint, MS Word.

• Spearheaded the configuration and rollout of Microsoft Project Web App (PWA) to streamline internal project and resource management.
• Integrated PWA with Power BI to generate real-time dashboards for resource tracking, project status, and team performance.
• Designed and managed Work Breakdown Structures (WBS), Gantt charts, and project calendars to support planning and monitoring.
• Worked with stakeholders to define custom PWA views and fields to reflect organization- specific KPIs.

• Provided Level 1 and Level 2 functional support across integrated enterprise applications, including systems interfacing with QAD ERP, ensuring business continuity for healthcare operations in an international context.
• Collaborated with cross-functional teams to manage change requests (CRs) impacting QAD integrated workflows, contributing to successful delivery within defined SLAs.
• Participated in the migration of legacy .NET-based systems to React, ensuring seamless data exchange and functional alignment with QAD through REST APIs and middleware platforms.
• Maintained Functional Requirement Documents (FRDs) and conducted stakeholder workshops to gather and refine requirements aligned with QAD business processes.
• Coordinated with DevOps for CI/CD pipeline deployments involving QAD-adjacent applications, ensuring version control, system integration, and rollback procedures aligned with QA policies.
• Created E-learning modules and user training guides focused on systems interfacing with QAD, improving adoption and reducing support overhead.
• Tracked and resolved support tickets via Service Desk and ServiceNow, ensuring timely resolution of incidents involving QAD integration points.

• Developed API for Business Functionalities like SCM approvals, SDF Approvals, Offers, Month end STO, Delivery challan & Customised Approvals.
• Provided product support (L1/L2) for Nilkamal’s Order Management System, resolving incidents and minimizing downtime for business users.
• Performed detailed Root Cause Analysis (RCA) for recurring issues and created internal documentation for process improvement.
• Worked with cross-functional teams to escalate unresolved issues and ensure timely delivery of fixes.
• Assisted in the documentation of standard operating procedures (SOPs) and support manuals.
• Tools & Technologies: - MSSQL and .Net