Summary
Overview
Work History
Education
Skills
Timeline
Declaration
Generic

PITTA VENKATA SUSHMA

Business Analyst | Project Coordinator
Vizianagaram

Summary

Proactive IT professional with 3+ years of experience in Product Support (L1/L2) and Business Analysis. Proven ability to coordinate with cross-functional teams, gather and analyze business requirements, manage client communications, and support product delivery. Familiar with Agile methodologies, basic database querying, and technical troubleshooting. Strong communicator with a focus on process improvement and client satisfaction.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Business Analyst / Project Management Systems Lead

Project Management Office
11.2025 - Current

• Led end-to-end requirement gathering and functional design for an AI-enabled Project Management System using Microsoft Copilot technology.
• Defined complete project lifecycle requirements from Project Initiation to Go-Live, including scope, milestones, deliverables, and governance.
• Prepared detailed Functional Requirement Documents (FRDs) covering project costing, budgeting, and financial tracking.
• Designed requirements for resource management, including resource allocation, utilization, occupancy tracking, and workload balancing.
• Defined workflows for tracking work deviations, project risks, and corrective actions to improve delivery efficiency.
• Collaborated with technical teams to translate business requirements into system design using Python and PostgreSQL.
• Acted as the single point of contact between stakeholders, management, and development teams to ensure alignment with business goals.

Tools & Technologies: Microsoft Copilot (AI), Python, PostgreSQL, FRD Documentation, Project Costing & Resource Tracking Models

Business Analyst

YONEX (Sunrise Sports)
02.2025 - 10.2025
  • Spearheaded the configuration and rollout Acted as the Business Analyst for Yonex Sunrise's system enhancement project, focusing on internal operations and automation.
  • Delivered complete FRDs, wireframes, functional flow diagrams, and user manuals in collaboration with design and dev teams.
  • Conducted stakeholder meetings to gather requirements and convert them into clear, actionable documentation for developers and testers.
  • Supported User acceptance testing, ensuring functional coverage and traceability of business requirements.
  • Tools & Technologies: - Draw.IO, SharePoint, MS Word.

PWA Implementation – Internal Resource Management

Project Management Office
09.2024 - 01.2025
  • Spearheaded the configuration and rollout of Microsoft Project Web App (PWA) to streamline internal project and resource management.
  • Integrated PWA with Power BI to generate real-time dashboards for resource tracking, project status, and team performance.
  • Designed and managed Work Breakdown Structures (WBS), Gantt charts, and project calendars to support planning and monitoring.
  • Worked with stakeholders to define custom PWA views and fields to reflect organization- specific KPIs.

Project Coordinator & Business Analyst

GlaxoSmithKline (GSK), International Project – Kenya
03.2023 - 08.2024
  • Provided Level 1 and Level 2 functional support across integrated enterprise applications, including systems interfacing with QAD ERP, ensuring business continuity for healthcare operations in an international context.
  • Collaborated with cross-functional teams to manage change requests (CRs) impacting QAD integrated workflows, contributing to successful delivery within defined SLAs.
  • Participated in the migration of legacy .NET-based systems to React, ensuring seamless data exchange and functional alignment with QAD through REST APIs and middleware platforms.
  • Maintained Functional Requirement Documents (FRDs) and conducted stakeholder workshops to gather and refine requirements aligned with QAD business processes.
  • Coordinated with DevOps for CI/CD pipeline deployments involving QAD-adjacent applications, ensuring version control, system integration, and rollback procedures aligned with QA policies.
  • Created E-learning modules and user training guides focused on systems interfacing with QAD, improving adoption and reducing support overhead.
  • Tracked and resolved support tickets via Service Desk and ServiceNow, ensuring timely resolution of incidents involving QAD integration points.

Intern

Nilkamal OMS Project
07.2022 - 02.2023
  • Developed API for Business Functionalities like SCM approvals, SDF Approvals, Offers, Month end STO, Delivery challan & Customised Approvals.
  • Provided product support (L1/L2) for Nilkamal’s Order Management System, resolving incidents and minimizing downtime for business users.
  • Performed detailed Root Cause Analysis (RCA) for recurring issues and created internal documentation for process improvement.
  • Worked with cross-functional teams to escalate unresolved issues and ensure timely delivery of fixes.
  • Assisted in the documentation of standard operating procedures (SOPs) and support manuals.
  • Tools & Technologies: - MSSQL and .Net

Education

MBA - Business Analyst

Visakha Institute of Management Sciences
01.2026

B. Sc - undefined

Andhra University
01.2020

Board of Intermediate Education - undefined

Narayana Junior College
01.2017

Board of Secondary Education - undefined

Bhashyam Public School
01.2015

Skills

Skilled in managing MS SQL Server

Azure DevOps proficiency

Project management software proficiency

Experienced with Windows platforms

Detailed functional specifications

Analytical problem solving

Timely delivery management

Business requirements analysis

Requirements analysis

Agile project coordination

Project planning

Documentation management

Client engagement strategies

Flexible problem-solving

Strong verbal communication

Timeline

Business Analyst / Project Management Systems Lead

Project Management Office
11.2025 - Current

Business Analyst

YONEX (Sunrise Sports)
02.2025 - 10.2025

PWA Implementation – Internal Resource Management

Project Management Office
09.2024 - 01.2025

Project Coordinator & Business Analyst

GlaxoSmithKline (GSK), International Project – Kenya
03.2023 - 08.2024

Intern

Nilkamal OMS Project
07.2022 - 02.2023

B. Sc - undefined

Andhra University

Board of Intermediate Education - undefined

Narayana Junior College

Board of Secondary Education - undefined

Bhashyam Public School

MBA - Business Analyst

Visakha Institute of Management Sciences

Declaration

I hereby declare that the information that I have furnished is authentic and true to the best of my knowledge. 

Name: P Venkata Sushma 

Place: Vizianagaram

PITTA VENKATA SUSHMABusiness Analyst | Project Coordinator