Piyali Banerjee
Bengaluru
Summary
Detail-oriented professional with over 8 years of experience in quality management, audit, and compliance project coordination. Proven track record in customer engagement and project-driven operations management. Proficient in Scrum methodologies, contributing to enhanced growth and development in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Project Engineer (Quality Analyst)
Wipro
Kolkata
05.2021 - 06.2025
- Active involvement in quality assurance and governance activities for Ford Motors.
- DigiQ framework implementation and quality control for various internal and client-facing projects.
- Contributed significantly to audit processes, quality metrics, project reviews, and innovation initiatives (Value Increment).
- Coordinated with project managers and delivery managers to ensure the completion of the DigiQ framework implementation across 21 Wipro projects.
- Worked on Defect Audit, PR Audit, Code Quality Audit, MTC Audit, and Failed TC Audit.
- Worked on KPI metrics and helped to achieve the KPI target on a monthly basis (MTC per person per day, max evaluation: 80%).
- Participated in joint reviews, including QBR, APR, MRM, and WSR.
- Coordinated project plans to execute major upgrades, successfully guiding technical teams in achieving project goals.
- Monitored project performance, identifying areas for improvement, and implementing corrective measures promptly.
- Delivered regular project reports to senior management, providing updates on progress, challenges, and solutions.
- Applied lean principles and continuous improvement methodologies to streamline operations, and increase project efficiency.
- Facilitated training sessions for junior engineers and project staff, enhancing team capabilities, and ensuring consistent quality standards.
- Analysed project specifications and requirements to develop comprehensive risk management strategies, mitigating potential issues before they arose.
- Identified risks quickly, facilitating prompt, appropriate issue resolution for minimised project disruption.
- Spearheaded project execution by strictly managing scope, schedule, and budget constraints to deliver deliverables on time.
Project operational executive
Wipro
Kolkata
03.2020 - 04.2021
- Maintained and optimised workforce management trackers (NJNb, ERD/EBD, ramp-down, quarterly revenue fulfilment), ensuring 100% accuracy in reporting.
- Streamlined invoicing tracker updates and collaborated with finance to resolve discrepancies, reducing billing errors by 15%, and improving on-time invoice submission by 20%.
- Partnered with delivery managers, recruitment teams, and business units to eliminate process bottlenecks, improving resource allocation efficiency and supporting accurate headcount forecasting.
- Enhanced revenue assurance by proactively monitoring invoice delays and aligning workforce availability with account-level delivery, contributing to smoother financial operations.
- Supported quarterly revenue tracking and fulfilment processes, helping accounts meet forecast targets consistently.
- Continuously track the open positions for all projects in the automotive domain and deploy the bench employees in those positions to reduce bench costs.
- Worked on the overdue positions and made the fulfilment at the earliest.
- Controlled expenses and allocated financial resources to reach budget goals.
- Fostered a collaborative work environment, encouraging innovation, and team engagement across departments.
Support Engineer
Wipro
Kolkata
02.2017 - 11.2019
- Provided 24/7 support for middleware platforms, ensuring high availability and reliability of business-critical interfaces.
- Monitored interface health, troubleshot job failures, analysed logs, and reprocessed files to minimise downtime and data flow disruptions.
- Implemented parameters, job, code, and design changes, improving system performance and reducing recurring issues.
- Supported business users, contractors, and suppliers by delivering detailed log analysis and error reports, enabling faster issue resolution.
- Conducted testing of new and updated interfaces prior to production deployment, ensuring seamless releases with minimal defects.
- Monitored server health, control -m jobs, and SSIS interfaces to proactively detect and resolve failures.
- Contributed to process efficiency by proactively monitoring performance and implementing preventive measures.
Education
Certificate of Higher Education - BCA
The Heritage Academy
Kolkata, WB01-2016
12th - Higher Secondary Education
Binodini Girls High School
Kolkata01-2013
10th - Secondary Education
Binodini Girls High School
Kolkata01-2010
Skills
- Quality Assurance
- Audit Processes
- Continuous improvement
- Project Management
- Performance Monitoring
- Process Optimisation and Resource Allocation
- Basic GitHub
- Basic Jira
- Microsoft 365
- Agile Methodology
- Workforce optimisation
- Middleware Support
- Team collaboration
Certification
CSM certified, Scrum Alliance
Languages
English
Advanced
C1
Bengali
Proficient
C2
Hindi
Intermediate
B1
Hobbies and Interests
Traveling
Timeline
Senior Project Engineer (Quality Analyst)
Wipro
05.2021 - 06.2025
Project operational executive
Wipro
03.2020 - 04.2021
Support Engineer
Wipro
02.2017 - 11.2019
Certificate of Higher Education - BCA
The Heritage Academy
12th - Higher Secondary Education
Binodini Girls High School
10th - Secondary Education
Binodini Girls High School