Piyali Bhattacharya

• Contributes as an influential team member and takes accountability for client deliverables on global communications for CX program

• Creates value for clients independently- bringing excellent project and change management skills and past client experiences.

• Deploys consulting best practice knowledge and framework on project delivery pertaining to tax technology.

• Performs rapid assessment of the current landscape for clients and provides insights around hypotheses and project management.

• As a team member, assists in providing smooth delivery of internal

• project/program outcomes.

• Acts as a coach to client staff to support embedding capability.

• Develops and manages the knowledge repository for use across internal projects and the EY communities.

• Collaboration EY leadership across functions, service lines and geographies.

• Support the identification and evaluation of the business benefits of programs (as well as projects within them), facilitating reviews where required.

• The role provides critical support by leading the portfolio of customer experience IT projects which include managing deadlines, assigning tasks, monitoring progress, and reporting results to manage business sponsor expectations.

• Monitor and govern the project lifecycle and track the delivery

• milestones with the outsourced IT consulting firm

• Timely execution of project plan with compliance tracking with both the vendor and the business owner

• Identify and monitor performance against schedules, advising key stakeholders on any variance to forecast and providing recommended solutions, to ensure contractual objectives are met

• Highlight the critical project risk and share possible mitigation

• plans and track the progress till closure

• Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards

• Project management and sprint governance through Atlassian Jira.following the Agile Methodology

• Driving steering committee meetings with National Head and all senior board members on project progress.

• Creation and setup of various sprint governance and executive review meetings and effectively communicating and tracking the minutes.

• POC for the vendor for various data availability, user access, NDA by coordinating with different business units

• Handled time report approvals and reviewed employer time reports in the reporting system.

• Provided timely, courteous, and knowledgeable responses to information requests; managed venue bookings for meetings and conferences.

• Co-developed purchase orders, managed subscriptions for new joiners, and cancelled them during exits.

• Generated SOW and process with follow-ups with the various department.

• Managed contacts using Outlook to conduct up-to-date database entries, tracks VIP relations and correspondence; facilitated relationships by familiarizing with various events.

• Provided complex travel arrangements by specific, detailed needs of the Director and travel partners that include the creation of 3 consistent travel itinerary portfolios for reference and be available

• Dealt with external vendors and fix up deals according to project needs.

• Developed innovative PowerPoint presentations used by the Office for clients’ business requirements.

• MIS reports, Sign off invoices on the system, write and distribute a weekly and monthly newsletter for the supported units.

• Depending on the project’s needs, forecasting and budgeting for weekly, monthly, and yearly and submit to the project manager for approval.

• Ensuring that decisions are taken by the right people, based on the right information. The governance role can also include audit or peer reviews, developing project and program structures, and ensuring accountability.

• Communicated effectively with multiple departments to plan meetings and prepare welcome packages for external clients. Established strong relationships to gain support and effectively achieve results.

Achievements

· Highest productive RnR (2013)

· Soaring Eagle award (2016)

· Xtra Mile award (2018)

• Key point of contact for vendor management.

• Liaise with internal staff at all levels for information.

• Agenda preparation for meetings, calendar management.

• Preparation of monthly expenses reports for every tour.

• Coordination with various departments and gathered the information for CMD

• Accommodation arrangements for clients and other guests.

• Corporate Relationship Management with airline companies: Air India, Indigo, SpiceJet, etc. as a SPOC

• Preparation of detailed resource/office mobilization schedule in consultation

• Day-to-day coordination with all the departments including HO

• Data backups, system listing, and stationary management

• Handling office boys and office assistants

• Utility bill verification and reporting.

• Vendor portfolio management & decision output.

• Drafting documents and correspondence

• Organizing small events within the organization