Piyali Majhi
MBA
Thane
Summary
Multi-talented Senior Executive knowledgeable about customer service, operations, and compliance management. Successful at stepping into diverse positions and making immediate positive contributions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Senior Executive Compliance Team
VISPL
01.2023 - Current
- Reduced non-compliance incidents by designing and implementing internal control framework tailored to organizational needs.
- Enhanced compliance monitoring by implementing risk-based audit plans and procedures.
- Oversaw implementation of corrective action plans following audit findings, ensuring timely remediation of identified deficiencies.
- Developed and maintained compliance database, tracking all compliance activities and documents.
Senior Executive
VISPL
09.2019 - 12.2022
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence.
- Managed a high volume of inbound chats, multitasking effectively to address diverse customer needs simultaneously.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved chat handling times and resolutions.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
CAP Associate
Amazon Development Center India Pvt. Ltd
04.2017 - 08.2019
- Exceeded performance expectations by consistently meeting or surpassing established productivity targets for task completion rates.
- Delivered exceptional customer service both remotely via chat and email inquiries.
- Completed necessary trainings to stay up-to-date with evolving company policies, procedures, and industry regulations.
Sales and Operations Associate
Raina Tours And Travels
06.2016 - 03.2017
- Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Streamlined the booking process for increased efficiency, improving client relations and overall experience.
Education
MBA - Marketing
Sinhagad School of Business Studies
Pune, India 04.2001 -
Bachelor of Commerce - Banking And Insurance
K.V. Pendharkar College
Dombivali, India 04.2001 -
HSC - Commerce
Model College
Dombivali, India 04.2001 -
SSC -
Greens English School
Dombivali, India 04.2001 -
Skills
Compliance Monitoring
undefinedAccomplishments
- Subject Matter Expert for a team of 100+ staff members
- Received Quarterly Reward and Recognition for Best performer NPS
- Received quarterly best performer award twice with the Compliance Team.
Timeline
Senior Executive Compliance Team
VISPL
01.2023 - Current
Senior Executive
VISPL
09.2019 - 12.2022
CAP Associate
Amazon Development Center India Pvt. Ltd
04.2017 - 08.2019
Sales and Operations Associate
Raina Tours And Travels
06.2016 - 03.2017
MBA - Marketing
Sinhagad School of Business Studies
04.2001 -
Bachelor of Commerce - Banking And Insurance
K.V. Pendharkar College
04.2001 -
HSC - Commerce
Model College
04.2001 -
SSC -
Greens English School
04.2001 -
Similar Profiles
Namrata SinghNamrata Singh
Deputy Manager at Vodafone India Services Pvt. Ltd. (VISPL)Deputy Manager at Vodafone India Services Pvt. Ltd. (VISPL)
Zameer KhanZameer Khan
Senior Executive at Vodafone UK (VISPL) now _VOISSenior Executive at Vodafone UK (VISPL) now _VOIS
Zameer KhanZameer Khan
Senior Executive at Vodafone UK (VISPL) now _VOISSenior Executive at Vodafone UK (VISPL) now _VOIS
Mangesh PatilMangesh Patil
Delivery Lead - Data Engineer at Jio Platforms LimitedDelivery Lead - Data Engineer at Jio Platforms Limited
Jocil D'souzaJocil D'souza
Assistant Manager at TCS - TATA Consultancy ServiceAssistant Manager at TCS - TATA Consultancy Service