Piyali Roy
Bengaluru
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
fraud Investigation and Detection Analyst
FutureSoft (India Pvt.ltd) (PwC- 3rd Party)
Bangaluru
02.2025 - Current
- Identified process improvement opportunities across organization to enhance operational efficiency.
- Executed account and profile takeovers, successfully mitigating fraud through detection strategies.
- Monitored transactions to ensure compliance with KYC regulations and detect suspicious activities.
- Enhanced customer satisfaction rates through proactive problem-solving and prompt complaint resolution.
- Adhered to company policies and procedures to maintain high standards of work quality.
- Conducted thorough fraud investigations and implemented preventive measures against chargeback risks.
- Utilized risk management techniques to minimize payment fraud impact on operations.
- Demonstrated proficiency in basic AML and KYC principles while identifying red flags.
Specialist, Quality Assurance (S2)
TTEC
08.2023 - 01.2025
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Skilled in Fraud Investigations, Account Takeovers, Frauds Prevention, Charge back risk , Payment fraud, Risk management, Basic AML and KYC Knowledge.
- Responsible for assessing the quality of the performance of our team and program (Fraud analyst team) who deal with our existing and potential customer. I audit those cases which have been processed by them and help team by sharing learning opportunity if required. Do analysis, Prepare reports, Share reports to Operations and client, Conduct QA sessions, etc.
- Determine suspicious activities in the account , identify Red Flag.
- PEP.
FinCrime Analyst
Revolut
4 2023 - 8 2023
- Managed and responded to escalations from Internal/external parties within designated service levels
- Routed tickets to appropriate departments
- Assisted In fraud Investigations by regularly reviewing accounts and transactions, detecting fraud trends, summarizing key findings, and recommend anti-fraud processes and system enhancements based on trends and patterns
- Used multiple applications and interfaces
- Responsible for analyzing dally suspect Information Reviewing detailed fraud detection Information from various sources
- Provided prompt and appropriate action on identified suspected transactions to prevent potential losses
- Working as Fraud Investigator I keep eye on every detail which helps in identifying and investigating any suspicious activities that may cause financial loss or loss to the company's integrity
- Besides this, I put antifraud measures and recommend fraud prevention strategies
- I am trained in so many different work types as a Fraud Analyst in the trust and safety department
- I also play a major role as an all-rounder
- Mostly, I am working on Account Take Over(ATO)
- Furthermore, I look over the functioning of the special investigations units
- I also assist Fraud Analysts and team members during investigations.
Fraud Prevention Analyst
TTEC
02.2022 - 04.2023
- Liaising with law enforcement
- Responding to Court Orders, DPAs, and POs and complying with legislation like POCA & DPA
- Ensuring that all requests are completed within the applicable timelines
- Liaising with the legal team as necessary or preparing documentation for third party requests
- Conducting fraud-related investigations based on the reports received
- Generating reports and creating alerts for suspicious activity
- Discussing FinCrime concerns with members of the company across all levels
- Experience dealing with external law enforcement and other government agencies Knowledge of Court Orders, DPA, PO and preparation of witness statements Confidence in communicating with people at all levels, externally and within the organisation.
Education
MSW -
Sri Sai Baba Adarsh Mahavidyalaya
B.COM -
Sri Sai Baba Adarsh Mahavidyalaya
XIIth -
KENDRIYA VIDYALAYA
Xth -
KENDRIYA VIDYALAYA
Skills
- Fraud detection
- Transaction monitoring
- Risk management
- KYC compliance
- Customer relationship management
- Process improvement
- Data analysis
- Regulatory compliance
- Problem solving
- Research and analysis
Timeline
fraud Investigation and Detection Analyst
FutureSoft (India Pvt.ltd) (PwC- 3rd Party)
02.2025 - Current
Specialist, Quality Assurance (S2)
TTEC
08.2023 - 01.2025
Fraud Prevention Analyst
TTEC
02.2022 - 04.2023
FinCrime Analyst
Revolut
4 2023 - 8 2023
MSW -
Sri Sai Baba Adarsh Mahavidyalaya
B.COM -
Sri Sai Baba Adarsh Mahavidyalaya
XIIth -
KENDRIYA VIDYALAYA
Xth -
KENDRIYA VIDYALAYA
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