PIYU SARKAR
Service Advisor
New Delhi
Summary
To accumulate skills and enhance professional knowledge for an overall ‘Management Perfection’ as to attain a job profile which offers dynamic opportunity and high growth prospects . Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Service Advisor
British Airways
09.2022 - Current
- Working as a part of membership servicing team , assisting customers with queries related to their account .
- Trained on email handling .
- Handling change booking and corporate bookings, refund , baggage and disruption calls .
- Assisting VVIPS customers and giving First call resolution and giving service no solutions.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to meet upsell goals.
Education
Amity University
Noida 09.2022 - Current
12th - Commerce With IP
Oxford Public School
New Delhi 07.2021 - 07.2022
10th -
Central Model School
Kolkata 03.2019 - 03.2020
Skills
Sales expertise
Complaint resolution
Knowledgeable in Travel software like Qik , Sabre and Aeba ( Agent Enable Bacom)
Good Telephone Etiquette
Accomplishments
Received Bring and Warmth card from one of the strategy managers from the uk who barged my call during an inspection .
Received more than 10 Thank-you letters from customers and also got a golden ticket from one of the gold Executive club member of British Airways .
Timeline
Amity University
09.2022 - Current
Service Advisor
British Airways
09.2022 - Current
12th - Commerce With IP
Oxford Public School
07.2021 - 07.2022
10th -
Central Model School
03.2019 - 03.2020