Dynamic Call Center Quality Manager at Eagle Matrix with a proven track record in enhancing customer satisfaction and reducing complaints. Skilled in escalation handling and call monitoring, I implemented targeted training initiatives that improved agent performance and streamlined processes, driving efficiency and innovation in service delivery.
Professional Call Center Manager with strong focus on enhancing team performance and achieving results. Expertise in quality assurance, process optimization, and customer service excellence. Skilled in fostering collaboration, adapting to changing needs, and maintaining high standards. Known for reliability and proactive approach to driving impactful outcomes.
Escalation handling