Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Piyush Upadhyay

Project Manager
Noida

Summary

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
4
4

Certifications

Work History

Technical Lead - Services

Sopra Steria
07.2018 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
  • Led successful launch of multiple software releases, meeting all project objectives and exceeding user expectations.
  • Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
  • Negotiated with vendors to secure essential tools and services, improving team productivity and project outcomes.
  • Championed adoption of DevOps practices, streamlining development and operations to enhance product reliability.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
  • Analyzed performance metrics to identify bottlenecks in development processes, implementing solutions that boosted efficiency.
  • Managed P&L, ensuring project profitability and optimal cost control.
  • Enhanced Account Performance by 15% with targeted upsell strategies and better service provisions.
  • Managed and led operations at India Centre focusing on client support and product development.
  • Managed distributed teams in 10 countries, overseeing
    successful project completion from initiation through delivery.
  • Ensured alignment of delivery operations with business goals to enhance profitability through managed margins.
  • Managed KPI tracking, acquisition integration, and global
    practice management, with a strong focus on automation and process optimization.
  • Implemented Agile frameworks to • optimize team performance.
  • Partnered with product teams and stakeholders to achieve alignment in business objectives and diverse delivery
    approaches.
  • Worked alongside HR to streamline workforce planning efforts and improve organizational culture.
  • Established the Client Engagement department in India and served as a career coach for Product Team Leadership.
  • Aligned automation initiatives with business strategy, working closely with senior leadership to drive digital transformation.
  • Monitored industry trends, sharing insights and best practices to enhance organizational efficiency and innovation.

Module Lead

Sopra Steria
01.2015 - 07.2018
  • Enhanced customer satisfaction with well-crafted modules tailored to specific client needs.
  • Successfully managed multiple complex projects simultaneously while maintaining high-quality standards across all deliverables.
  • Created proofs of concept for innovative new solutions.
  • Designed and implemented scalable applications for data extraction and analysis.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Established continuous feedback loop with customers, integrating their input into product development for greater satisfaction.
  • Oversaw migration of legacy systems to modern platforms, enhancing system scalability and performance.
  • Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
  • Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
  • Mentored junior developers, providing guidance and support to accelerate their professional growth.
  • Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.

Senior Software Engineer

Steria
07.2012 - 12.2015
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Established a technical vision with the development team and work with Software Engineers to turn it into reality
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Analyzed proposed technical solutions based on customer requirements.
  • Reduce Escalation percentage from 18% to 0.5% within 1 year.
  • Providing status reporting of team activities against the program plan or Schedule.
  • Serving as a focal point to communicate and resolve interface and integration issues with other teams

Software Engineer Trainee

Steria
07.2011 - 07.2012
  • Assisted in the creation of comprehensive technical documentation for future reference and troubleshooting purposes.
  • Worked closely with peers to identify issues and provide suitable resolutions.
  • Proofread technical documentation and user manuals.
  • Work on technical specs provided by client and deliver the same in time.
  • Manages events for team and organization at large Level.

Education

Master of Computer Application -

Guru Gobind Singh Indraprastha University
Delhi
08.2007 - 06.2010

Skills

Project management

Project planning and development

Project tracking

Relationship building

Strategic planning

Schedule management

Client relations

Customer relations

Stakeholder communications

Budgeting and forecasting

Advanced problem solving

Staff management

Risk management

Scope management

Project estimation and bidding

Cross-functional collaboration

Data analysis

Agile methodology

Forecasting

Root-cause analysis

Leadership and Coaching

Customer Engagement and Account Management

Employee Experience and Integrations

Automation & Delivery Leadership

Process Management

Delivery Management

Resource allocation strategies

Conflict resolution

Software development lifecycle

Agile methodologies expertise

Process improvement initiatives

Requirements gathering expertise

Project scope definition

Cross-functional team leadership

Technical project management

Product backlog management

Continuous integration and deployment

Data-driven decision making

Market research and analysis

Stakeholder communication

Project management tools

Wireframing and prototyping

Technology implementation

Attention to detail

Work Planning and Prioritization

Scrum methodology

Data management

Certification

  • CSPO® (Certified Scrum Product Owner)
  • GPMC (Google Project Management certificate)
  • Scrum Fundamentals Certified (SFC)
  • ITIL® Foundation Certificate in IT Service Management

Timeline

Technical Lead - Services

Sopra Steria
07.2018 - Current

Module Lead

Sopra Steria
01.2015 - 07.2018

Senior Software Engineer

Steria
07.2012 - 12.2015

Software Engineer Trainee

Steria
07.2011 - 07.2012

Master of Computer Application -

Guru Gobind Singh Indraprastha University
08.2007 - 06.2010

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Piyush UpadhyayProject Manager