PIYUSH PATRA
Gurugram
Summary
Seasoned professional with 15 years of international experience across luxury maritime cruise lines, premium aviation, and five-star hospitality sectors. Leads multidisciplinary teams, roster planning and high-density event security to maintain control across demanding guest-facing settings. Implements surveillance systems, incident response procedures and service standards that protect people, support escalation handling and sustain consistent service delivery.
Overview
3
3
Languages
1
1
Certification
16
16
years of professional experience
Work History
Safety and Security Officer & Guest Relations Officer
Resource Planning & Ops • Carnival Cruise Lines
08.2016 - 05.2026
- Crisis Incident Command & Root-Cause Analysis: Lead emergency command teams during high-impact operational disruptions and mass-evacuation drills; spearhead forensic root-cause investigations, leveraging incident data to adjust operational SOPs and prevent recurrence.
- Oversaw enterprise surveillance infrastructure and AI-driven facial recognition biometric access platforms across sterile decks; integrated automated alarm matrices and CCTV networks for enhanced real-time facility visibility.
- Event Manpower & Dynamic Crowd Modeling: Design and execute end-to-end operational architecture and crowd blueprinting for high-density operations and VIP events; establish sterile perimeters, access accreditation checkpoints, and tactical deployment matrices tailored to fluctuating capacity.
- Supervised and allocated duty rosters for 30+ multinational operational force across multi-thousand-occupant maritime assets; enforced labor and statutory rest-hour standards to eliminate duty fatigue and maintain 100% post integrity.
Security Executive | Aviation Operations & Resource Coordination
IndiGo Airlines
02.2013 - 03.2016
- Supervised critical airport touchpoints, high-volume passenger screening, and ground transit workflows, ensuring compliance with regulatory and operational timelines.
- Customer De-escalation: Managed real-time passenger support and tactical conflict resolution during extended flight delays, weather disruptions, and irregular operations, safeguarding brand reputation under high-stress conditions.
- Service Delivery & Efficiency: Streamlined check-in and boarding queue dynamics, significantly improving key customer touchpoint turnaround times while adhering strictly to BCAS guidelines.
- Aviation Compliance & Regulatory Enactments: Enforced sterile-zone physical security and credential verification across airside and terminal zones in strict compliance with Bureau of Civil Aviation Security (BCAS) and DGCA regulations, achieving uncompromised regulatory audit ratings.
- Coordinated on-ground resource deployment and staff access for scheduled commercial flights and VIP executive charters, aligning screening and cordon teams with flight turnarounds and gate movements to optimise operational flow.
- Screening Systems & Threat Detection: Operated high-throughput baggage and passenger X-ray screening frameworks, automated explosive trace detectors (ETD), and physical access points to eliminate unauthorized entry and protect airside assets.
- Joint Agency Interoperability (CISF Liaison): Conducted daily operational briefings, joint anti-sabotage sweeps, and tactical counter-threat drills in direct coordination with the Central Industrial Security Force (CISF) and airport incident command units.
Guest Service Officer
The Leela Palaces, Hotels & Resorts
05.2010 - 12.2012
- Event Manpower Deployment: Directed on-ground physical security deployments for high-profile diplomatic summits, corporate launches, and luxury banquets, overseeing vehicular screening gates, credential verification, and perimeter control.
- Executed close-protection coverage and conducted security sweeps for foreign dignitaries and corporate executives during high-stakes state visits, ensuring safety and security in a high-pressure environment.
- Monitored Building Management System (BMS) consoles and integrated CCTV networks to safeguard property infrastructure and prevent security breaches, contributing to overall facility safety.
Education
Class XII (ISC) & Class X (ICSE) - Science Stream
Stewart School
New Delhi01-2003
Bachelor of Hotel Management (BHM) -
Bangalore University
Bengaluru01-2010
Skills
- Crisis & Incident Management
- Incident Response Planning
- Operational Risk Management
- Security Protocol Design
- High-Profile Security Management
- Safety Compliance Auditing
- Emergency Response Training
- Safety & Tech Integration
- AI operational tools
- Workflow redesign
- Operations & Quality
- Multi-Agency Coordination
- Crisis Communication
- Feedback analysis
- Workflow redesign
Certification
Certified Protection Professional (CPP): Globally recognized gold standard in security management, ASIS International., AVSEC & X-Ray Screener Certified: Bureau of Civil Aviation Security (BCAS), Govt. of India., Google AI Fundamentals Certification: Practical applications of machine learning, AI, and data principles., STCW Mariners Certification: International Maritime Organization (Crowd & Crisis Management)., OSHA Standards Certification: Occupational Safety & Health Administration workplace standards., Dangerous Goods Regulations (DGR): Aviation dangerous goods handling & regulatory protocols.
LANGUAGES
English: Full Professional Proficiency
Hindi: Native Proficiency
Spanish: Elementary / Working Knowledge
KEY TECHNICAL & OPERATIONAL PROJECT
INTEGRATED FACILITY COMPLIANCE & AUTOMATION DASHBOARD, Conceptualized, tested, and implemented a centralized compliance and duty-roster tracking dashboard. Streamlined 24/7 staff duty rosters, automated rest-break monitoring, centralized incident logging, and automated compliance auditing workflows. The deployment eliminated scheduling redundancies, reduced administrative reporting turnaround by 35%, and ensured sustained zero-deficiency scores across consecutive
SPECIALIZED INTERNATIONAL TRAINING
- Federal Bureau of Investigation (FBI)
- Tactical security protocols, crisis negotiation, and multi-jurisdictional threat intelligence sharing methodologies.
- U.S. Customs and Border Protection (CBP)
- Advanced border entry screening, contraband interdiction, and port-of-entry security compliance.
- Israeli Defense / Tactical Security Trainer
- Tactical asset defense, Krav Maga empty-hand defense, behavioral threat detection, and counter-sabotage.
- Local & State Law Enforcement Agencies
- Coordinated incident command response, active shooter drills, and anti-terror tactical coordination.
Timeline
Safety and Security Officer & Guest Relations Officer
Resource Planning & Ops • Carnival Cruise Lines
08.2016 - 05.2026
Security Executive | Aviation Operations & Resource Coordination
IndiGo Airlines
02.2013 - 03.2016
Guest Service Officer
The Leela Palaces, Hotels & Resorts
05.2010 - 12.2012
Class XII (ISC) & Class X (ICSE) - Science Stream
Stewart School
Bachelor of Hotel Management (BHM) -
Bangalore University