Piyush Bedi
New Delhi
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying the needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Team Leader - TMC
Reed & Mackay Travel India Pvt Ltd
New Delhi
05.2020 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Customer Service Analyst
COLT Technology India Pvt Ltd
Gurugram
09.2020 - 04.2021
- Resolving customer's issues such as invoicing errors, service issues, wrong charges billed and many other finance related issues
- Using accounting software like Kenan & Ticket Management Software Siebel to
resolve the requests assigned to us - Maintaining worksheet for flow of tickets and calculating TAT which helps in
betterment of my KPI Scorecard - Assisted customers with product selection, ordering, billing, payments and returns.
- Responded promptly to all incoming inquiries from both internal and external sources.
Travel Consultant
Lionel India Limited
Delhi
02.2016 - 09.2020
- Developed customized travel plans to meet customer needs and preferences
- Utilized online reservation systems such as Amadeus (2.5/5) / Galileo (4/5) when making flight bookings.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit
- Experienced as Travel Implant in various corporate – Delhivery, Nice, Colt
and performing below duties –
Negotiating rates for hotel tariff, cab or guest house.
Assist in contract making for events, hotel agreement.
Maintaining multiple reports for data of expenditure and budget.
Education
Bachelor of Commerce -
SOL Delhi University
01.2019
Senior Secondary -
Mamta Modern Sr. Sec. School
01.2015
Skills
- Creativity
- Ability to work under pressure
- Time Management
- Communication
- Team Supervision
- Complaint resolution
- Client Service
- Technical Support
Accomplishments
- Star Performer in Lionel India for the year 18-19
- Promoted to Team-Leader in Reed & Mackay
Personal Information
- Date of Birth: 01/19/98
- Marital Status: Single
Languages
- Hindi
- English
- Punjabi (speaking)
Hobbies and Interests
- Music
- Games
- Cricket/Volleyball
- Technology
- Surfing Internet
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Beginner
A1
Affiliations
- Music
- Cricket
- Office Fun & Entertainment Member
Timeline
Customer Service Analyst
COLT Technology India Pvt Ltd
09.2020 - 04.2021
Team Leader - TMC
Reed & Mackay Travel India Pvt Ltd
05.2020 - Current
Travel Consultant
Lionel India Limited
02.2016 - 09.2020
Bachelor of Commerce -
SOL Delhi University
Senior Secondary -
Mamta Modern Sr. Sec. School
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