Piyush Bhavsar

• Provide advanced application troubleshooting support for systems/applications provided and or supported
by the Innovation and IT Team.
• Build, test, and document solutions for new imaging requirements and work with Innovation and IT vendors
and various IE teams.
• Works with infrastructure teams, application teams, service providers, technology consultants and end-users
to ensure solid solutions to maintain secure, and highly available systems.
• Perform Problem and Capacity Management for Imaging Systems to identify and resolve systemic problems
in the environment.
• Works with Innovation and IT teams to provide monitoring and reporting capabilities, and trains Level 1
support in the resolution of problems.
• Authors and/or updates Infrastructure IT QMS documents (e.g., SOPs, Wis).
• Provides after-hours support.
• Other duties as assigned.

• Interface between the departmental users, clients, and the various IE Departments.
• Provide day-to-day operational support for imaging applications/solutions provided and/or supported by the IT team.
• Triage network/workstation/hardware related issues
• Coordinate modifications and updates to the imaging applications and the other applications/systems provided and or supported by the IT team
• Provide advanced application troubleshooting support for systems applications provided and or supported by the IT team
• Recommend improvements and increase the efficiency of the imaging applications and other systems/applications provided and or supported by the IT Team
• Assist with coordination and communication of vendor activities including hardware and software installation
• Test new systems, version upgrades, interfaces, and other system modifications in accordance with IE QMS processes and procedures
• Provide pro-active monitoring of the applications/systems provided and or supported by the IT team
• Maintaining accurate and current documentation regarding systems applications provided and or supported by the IT team
• Provide on-call coverage for user support

• Working in healthcare domain with DICOM/HL7 standard products for PACS Support specifically
• Providing 24/7 support for different medical imaging (IT Healthcare) applications and systems identifying related issues and their resolutions
• Providing technical assistance to all our clients in US, Europe and worldwide via remote access
• Working on CRM tool (Salesforce) for tracking of issues and given solutions to the customers, tracking and follow up on cases in order to resolve issues
• Handling priority and severity tickets on daily basis
• Sharing daily reports of cases handled by team to higher levels
• Report bugs in the software application by duplicating the issue on the test servers
• Administering and monitoring windows servers
• Performing routine health checkup on windows servers
• Providing L2 support for application specific, OS specific, network specific issues
• Assisting users via calls, emails and chat
• Giving live process training to newly joined employees
• Handling shifts rosters for team members
• Focusing on strong and weak points of the team and roster them in correct shift accordingly to their strength

• Creating and managing Users, OU, Account Lockout issues
• Installation of software and troubleshoot internet as well as software related issues
• Provide Admin rights, editing Hostname
• User access management creation/deletion/modification on Windows AD
• Desktop & Laptop administration with configuration & Maintenance
• Joining to Domain, updating and upgrading Windows OS's, solving application errors
• Logging and updating tickets logged by internal users
• Asset management of desktop, laptop and accessories
• Procuring new asset (from requirement gathering, to approval from operations team and getting device from vendor)

• Implementation of Active Directory
• Provide Admin rights, editing Hostname
• User access management creation/deletion/modification on Windows AD
• Desktop & Laptop administration with configuration & Maintenance
• Joining to Domain, updating and upgrading Windows OS's, solving application errors
• Logging and updating tickets logged by internal users
• Asset management of desktop, laptop and accessories
• Procuring new asset (from requirement gathering, to approval from operations team and getting device from vendor)