Piyush Bodkhe
Birmingham
Summary
Professional with a strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Sous Chef
Zizzi Restaurants-Birmingham
04.2024 - Current
- Assisted the Head Chef in the daily running of a high-volume kitchen, ensuring smooth and efficient service.
- Lead kitchen operations during shifts, managing a team of chefs and kitchen assistants to deliver consistent, high-quality dishes.
- Maintained strict compliance with food hygiene and safety standards, including HACCP procedures and regular temperature checks.
- Prepared and presented dishes to the company's standards, with a focus on portion control and visual presentation.
- Developed and executed seasonal menu items, enhancing customer satisfaction and dining experience.
- Trained and supported new and junior kitchen staff, fostering a culture of teamwork and continuous development.
- Managed stock rotation and inventory levels, contributing to effective ordering and waste reduction.
- Collaborated with the management team to improve kitchen efficiency and customer satisfaction.
- Delivered excellent service under pressure, particularly during busy peak hours and large group bookings.
- Actively contributed to team meetings, sharing feedback and ideas for menu improvements and operational enhancements.
Guest Service Supervisor
Holiday Inn Express Birmingham
03.2023 - 04.2024
- Managed front desk operations, ensuring efficient guest service, staff training and scheduling, and adherence to hospitality standards during check-in and checkout.
- Prepared and cooked hearty dishes, including a full English breakfast.
- Delivered exceptional and consistent food service for 500 guests daily.
- Prevented allergen cross-contamination through meticulous food preparation, cooking, and plating.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Hired, trained and managed a team of Guest Services assistants successfully.
- Maintained strict food health, hygiene, and safety standards for ongoing kitchen compliance.
- Used Opera POS to process bookings and payments with zero errors.
- Entrusted with serving a variety of drinks and beers at the bar, enhancing guest experiences.
- Handled end-of-shift financial reconciliations, swiftly addressing any discrepancies.
Guest Service Assistant
Hotel Lemon Tree Pune
05.2020 - 11.2020
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Coordinated with departments to fulfill guest requests and enhance overall experience.
- Managed reservation systems, ensuring accuracy and efficiency in booking processes.
- Assisted guests with check-in/check-out procedures, maintaining smooth operational flow.
Education
Masters in Culinary Arts And Management -
University College of Birmingham
Birmingham 09.2024
Bachelors of Sicence in Hospitality Studies -
Dr. D Y Patil Institute of Hotel Management And Catering Technology
Pune, India09-2022
Skills
- Staff training
- Stocking
- Hospitality
- Food service
- Front desk
- Food preparation
- Guest services
- Kitchen experience
- Management
- Serving
Timeline
Sous Chef
Zizzi Restaurants-Birmingham
04.2024 - Current
Guest Service Supervisor
Holiday Inn Express Birmingham
03.2023 - 04.2024
Guest Service Assistant
Hotel Lemon Tree Pune
05.2020 - 11.2020
Masters in Culinary Arts And Management -
University College of Birmingham
Bachelors of Sicence in Hospitality Studies -
Dr. D Y Patil Institute of Hotel Management And Catering Technology