Piyush Chandel
Team Lead
Jaipur,RJ
Summary
Experienced BPO professional with 4+ years across Email, Chat, and Voice processes. Strong expertise in Uber support operations (US & Canada region), team leadership, and customer experience. Seeking a Team Lead role to utilize leadership skills, improve KPIs, and drive service excellence.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Team Lead — Uber Eater Service (Email & Chat | US & Canada)
Teleperformance
04.2024 - 09.2025
- Led the Uber Eats Service team of 27 members, supporting U.S. and Canada customers via email and chat.
- Improved KPIs, including CSAT, AHT, Quality, and Productivity.
- Managed escalations and ensured customer satisfaction for high-impact issues.
- Coordinated with QA, WFM, and Training teams for process improvements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Subject Matter Expert — Uber Courier Service (Pilot Batch | Email & Chat | US & Canada)
Teleperformance
12.2023 - 04.2024
- SME for the Pilot Batch of Uber Courier Service for US & Canada customers.
- Provided expert support for complex courier-related issues.
- Created SOPs, updated workflows, and maintained process knowledge.
- Supported new joiners with training, mock sessions, and floor guidance.
Support Manager — 1Win Gaming (Voice Process | India, Pakistan & Bangladesh)
01.Tech
07.2022 - 08.2023
- Managed voice-based support for clients from India, Pakistan & Bangladesh.
- Resolved escalations related to accounts, KYC, payments, deposits & withdrawals.
- Coordinated with backend teams for priority issue resolution.
- Improved SLA, call quality, and first-call resolution.
- Trained new agents in call flow, compliance, and customer-handling skills.
Customer Support Executive — Uber Rider Support (Email & Chat | US & Canada)
Teleperformance
09.2020 - 03.2022
- Provided email & chat support to US & Canada riders.
- Handled billing, account, trip, and general support queries.
- Achieved strong CSAT and consistent quality scores.
Education
Bachelor of Science -
Poddar International College
Jaipur 04.2001 -
Skills
Team Leadership
Interests
Traveling, Watching Anime, Fitness & Gym
STRENGTHS
- Quick learner
- Strong decision-maker
- Calm under pressure
- Ownership & accountability
- Team motivator
Timeline
Team Lead — Uber Eater Service (Email & Chat | US & Canada)
Teleperformance
04.2024 - 09.2025
Subject Matter Expert — Uber Courier Service (Pilot Batch | Email & Chat | US & Canada)
Teleperformance
12.2023 - 04.2024
Support Manager — 1Win Gaming (Voice Process | India, Pakistan & Bangladesh)
01.Tech
07.2022 - 08.2023
Customer Support Executive — Uber Rider Support (Email & Chat | US & Canada)
Teleperformance
09.2020 - 03.2022
Bachelor of Science -
Poddar International College
04.2001 -