Piyush Chitkara
Jaipur
Summary
Enthusiastic Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Operational duties. Motivated to learn, grow and excel in the organization. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
15
15
years of professional experience
Work History
Operations Manager
Elektrolites power pvt ltd.
Jaipur
07.2024 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with team leaders on quality audits.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Tracked and replenished inventory to maintain par levels.
- Managed scheduling, training and inventory control.
Operations Manager
Gulmohar Lane
Jaipur
08.2020 - 06.2024
- Conducted research, gathered information from multiple sources, and presented results.
- Maintained energy and enthusiasm in a fast-paced environment.
- Drove operational improvements, which resulted in savings and improved profit margins.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Offered friendly and efficient service to all customers, and handled challenging situations with ease.
- Exceeded goals through effective task prioritization, and a great work ethic.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitored all company inventory to ensure that stock levels and databases were updated.
Operations Manager
Swiggy
Jaipur
08.2019 - 07.2020
- Ensured that all deliverables and outputs are achieved as planned.
- Connect with the project leader in a timely manner for milestone checks and reviews.
- Work with restaurant partners to solve operational problems and ensure the retention of any and all partner issues of assigned accounts.
- Ensure all stakeholders are informed of the movement of key metrics in a timely manner.
- Publishing weekly and monthly project reports to appraise all stakeholders' metric movement.
- Prepare a project plan to define the scope, goals, deliverables, and deadlines of the project, and maintain the project report: Acceptance, RDC, and MFR.
- Timely resolution to all escalation tickets pushed to the city from central VM, TAT adherence on escalations - self and team.
- Conducted regular reviews and feedback for the team.
- Set individual targets and ensure that every team member meets the same.
- Motivation and Team Bonding - To ensure all individual team members are in line with personal and organizational goals, and add to the team's performance.
Operations Manager
Uber
Jaipur
09.2018 - 08.2019
- Managing daily GL operations and the general administration of a 17-member GL expert team.
- Responsible for the training and mentoring of Greenlight experts to strengthen quality and efficiency metrics.
- Supporting the business needs, such as on-demand projects like tattooing, competitive intelligence, and car branding.
- Defining a highly efficient process and implementing best practices to achieve excellent customer service.
- Analyzing Greenlight performance data and improving processes on the basis of the same.
- Responsible for handling escalations of more difficult support interactions.
Operations Manager
Voylla
12.2015 - 09.2018
- Team Management - Managed a staff of 70 executives, overseeing their SLA, AHT, quality, and KRA.
- Sales had generated 20% of the company's total revenue through the outbound calling process.
- Process improvisation has helped in improving the ERP tool to make it employee-friendly.
- Executive Development: Trained the executives to deliver excellent customer satisfaction.
- Projects: Analyzed and optimized the logistics cost to save 15% of the revenue spent on logistics.
- Analytics: Created day-to-day performance reports, agent-wise, for the weekly review meetings.
- Add-ons: Created an escalation desk to provide utmost customer satisfaction.
Operations Manager
Snow Planet
10.2014 - 11.2015
- Team Management - Managed a staff of 40 executives, overseeing their quality, KRA, and adherence.
- Sales were marketed for the company to boost revenue by 10%.
- Process improvisation had helped in improvising the inventory allotment process.
- Executive Development: Trained the executives to deliver excellent customer satisfaction.
Operations Manager
We Brain Solutions
09.2010 - 09.2011
- Team Management - I had managed a staff of 25 executives, overseeing their quality, KRA, and sales.
- Sales boosted the team to deliver 15% more revenue than the assigned targets.
- Process Improvisation: Improvised the process of the HRMS portal.
- Executive Development: Trained the executives to deliver excellent customer satisfaction and greater efficiency.
Manager
Mphasis
01.2010 - 01.2011
- Team Management - Had managed the staff of 30 executives, managing their quality, KRA, and adherence.
- Sales: Recovered 25% or more revenue through the collection process.
- Process Improvisation: Improved the quality auditing process, and also streamlined it.
- Executive Development: Trained the executives to deliver excellent customer satisfaction.
Education
B.Tech - Electronics and Communications
Apex Institute of Engineering & Technology, RTU
Jaipur, Kota01.2010
12th Grade - Information Practice, Computer Science
Kenderiya Vidhalaya
New, Delhi05.2006
Skills
- MS Office
- Strategic planning
- Customer satisfaction
- Supply Chain Management
- Planning and coordination
- Project development and life cycle
- Management Information Systems
- Workflow planning
- Complex problem analysis
- Logistics Management
- Project planning and development
- Data evaluation
- Inventory control
- Logistics management
- Process improvement
- Project management
- Problem-solving
- Operations management
Timeline
Operations Manager
Elektrolites power pvt ltd.
07.2024 - Current
Operations Manager
Gulmohar Lane
08.2020 - 06.2024
Operations Manager
Swiggy
08.2019 - 07.2020
Operations Manager
Uber
09.2018 - 08.2019
Operations Manager
Voylla
12.2015 - 09.2018
Operations Manager
Snow Planet
10.2014 - 11.2015
Operations Manager
We Brain Solutions
09.2010 - 09.2011
Manager
Mphasis
01.2010 - 01.2011
B.Tech - Electronics and Communications
Apex Institute of Engineering & Technology, RTU
12th Grade - Information Practice, Computer Science
Kenderiya Vidhalaya
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