Piyush Dewangan
New Delhi
Summary
Approachable Senior Customer Service Associate with 5 + years of experience facilitating positive customer experiences in retail settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes. Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Overview
4
4
years of professional experience
Work History
Sr Customer Service Associate
AVS
04.2023 - 07.2025
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed and maintained strong relationships with customers to foster repeat business.
- Greeted customers and listened closely to problems described to determine solutions.
- Processed, scheduled and executed customer orders for new and established customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Vristech Solutions
05.2021 - 03.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
BBA - Sales/Marketing
Guru Jambeshwar University
01.2013
Skills
- Conflict resolution
- Solutions planning
- Client engagement
- Staffing oversight
- Sales
- Product location
- Issue research
- CRM software
- Escalation problem-solving
- Interpersonal communication
- Customer service
- Customer relations
- Live chat support
- Inter-departmental collaboration
- Interpersonal communications
- Complaint handling
LANGUAGES
English
Hindi
English: First Language
Hindi: C2
Proficient (C2)
Timeline
Sr Customer Service Associate
AVS
04.2023 - 07.2025
Customer Service Representative
Vristech Solutions
05.2021 - 03.2023
BBA - Sales/Marketing
Guru Jambeshwar University
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