Piyush Gaur
New Delhi
Summary
Project and program management professional with over 16 years of experience in leading global technology and business transformation initiatives. Expertise in managing end-to-end project lifecycles, enterprise PMO governance, and stakeholder engagement across diverse teams. Proficient in agile, waterfall, and hybrid delivery models, with a track record of enhancing delivery efficiency and compliance. Recently utilized AI-driven tools to improve reporting, decision-making, and workflow efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
TicketMaster India
02.2022 - Current
- Collaborate with US leadership teams to drive global program execution and delivery governance.
- Lead quarterly planning cycles, develop delivery blueprints and maintain portfolio visibility.
- Drive cross-functional stakeholder alignment, requirement discovery and solution rollout.
- Lead UAT governance, stakeholder demos, RFC tracking and delivery sign-offs.
- Supported implementation of India-level PCI DSS regulatory compliance frameworks.
- Utilize AI-based productivity tools for documentation automation, risk tracking and reporting optimization.
Project Manager
50 Hertz Limited
06.2018 - 02.2022
- Managed product and client delivery across major energy and power sector clients including NTPC, GETCO and SAMAST.
- Led Agile delivery teams of 10 members while acting as Product Owner across multiple projects.
- Defined user stories, KPIs, SLA governance and delivery performance metrics.
- Managed client stakeholder communication, proposal scoping and project governance.
Project Manager
Matrix Cellular International
10.2014 - 06.2018
- Led business process transformation initiatives and enterprise product rollouts.
- Delivered end-to-end project governance across 1500+ employee operational landscape across India and international offices.
- Developed functional specifications and drove implementation reviews and operational enablement.
Operations Manager
Tech Mahindra
04.2012 - 09.2014
- Defined delivery frameworks aligned to client-specific methodologies and business goals.
- Created WBS, project roadmaps and detailed planning frameworks.
- Conducted stakeholder workshops and requirement analysis sessions.
Team Lead
Religare Technologies
10.2008 - 03.2012
- Managed incident and service restoration processes for financial domain products.
- Performed feasibility analysis, test planning and stakeholder coordination.
Education
Bachelor of Technology - Information Technology
Galgotia's College of Engineering & Technology
Lucknow, UP2006
Skills
- Enterprise PMO Governance & Portfolio Management
- Global Stakeholder & Executive Communication
- Program & Project Lifecycle Management
- Risk, Compliance & Regulatory Alignment (PCI DSS Exposure)
- Agile / Scrum / Waterfall / Hybrid Delivery Models
- Strategic Planning & Quarterly Roadmap Execution
- Resource & Vendor Management
- KPI, SLA, OKR & Performance Metrics Governance
- Business Transformation & Process Optimization
- UAT, Release Governance & Change Management
- AI Assisted Project Delivery, Documentation & Analytics
- Project management
- Stakeholder engagement
- Risk management
- Agile methodologies
- Quality assurance
- Portfolio management
- Budget management
- Implementation planning
- Problem solving
- Critical thinking
- Cross-functional collaboration
- People Management
- Agile project management
- Project lifecycle expertise
- Scrum methodology proficiency
- Proficient in jira
- Ethical judgment
- PMP certification
- Knowledge of prince2 principles
Tools
JIRA, Confluence, Trello, Miro, MS Suite, Balsamiq, Zeplin, Figma, Generative AI for documentation, reporting automation, decision support and productivity enhancement
Languages
English
Proficient
C2
Hindi
Proficient
C2
Certification
- PMP
- Prince2
- ITIL V3 Foundation
- AI Accelerator Program
- PCI Beginner
- MCTS - Microsoft Certified Technology Specialist
Hobbies and interests
- Long Drives
- Listening to Music
- Reading
- Watching and Playing Sports
Accomplishments
- Created and developed critical Processes & policies to consistently exceed quality and production targets.
- Enhanced Global PMO processes, implementing across department for increased productivity and profits.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Agile Release Train.
Timeline
Project Manager
TicketMaster India
02.2022 - Current
Project Manager
50 Hertz Limited
06.2018 - 02.2022
Project Manager
Matrix Cellular International
10.2014 - 06.2018
Operations Manager
Tech Mahindra
04.2012 - 09.2014
Team Lead
Religare Technologies
10.2008 - 03.2012
Bachelor of Technology - Information Technology
Galgotia's College of Engineering & Technology