Piyush Grover
Faridabad
Summary
Results-oriented sales and business development professional with over 8 years of experience driving revenue growth and customer satisfaction across multiple industries. Proven expertise in client acquisition, relationship management, and achieving sales targets. Adept at leveraging technical knowledge to support product solutions and improve customer experiences. Recognized for upselling, retention, and team collaboration.
Regarded as Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Senior Sales Consultant
Grow Ever Solutions Pvt. Ltd.
09.2024 - Current
- Spearheaded the expansion of the company's client base by developing tailored sales strategies.
- Conducted market research to identify and target high-potential customers, resulting in a 15% increase in quarterly sales.
- Built and maintained strong relationships with key clients to ensure repeat business and referrals.
- Delivered product presentations and customized proposals, showcasing the value proposition to prospective clients.
- Established strong client relationships for increased customer loyalty and repeat business.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
Customer Service Executive
Ienergizer IT Services Pvt. Ltd.
12.2022 - 09.2023
- Successfully upsold premium services to UK and Ireland-based clients, increasing revenue by 10%.
- Built and maintained relationships with courier partners (Evri, Royal Mail, Yodel) to streamline service offerings.
- Leveraged social media and email campaigns to engage customers, resulting in higher retention and satisfaction rates.
- Delivered outstanding customer support while promoting new products and services.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Senior Sales Executive
Rhysley Pvt. Ltd.
01.2018 - 09.2022
- Conducted inbound and outbound sales for customers in the USA, Canada, and Australia
- Maintained customer satisfaction by providing technical support and guidance
- Achieved customer retention by gathering referrals and fostering relationships
- Delivered high-performance results, surpassing sales targets consistently
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Customer Relationship Officer
Bharti Airtel Pvt. Ltd.
06.2014 - 12.2017
- Managed handset sales, stock replenishment, and promotional activities in retail stores
- Addressed escalations promptly and ensured timely resolution of customer concerns
- Improved store productivity through innovative sales strategies and customer engagement
- Recognized as the highest sales performer and awarded for exceptional service
Sales Representative
Reliance Jio Infocomm Limited
11.2015 - 06.2016
- Handled SIM activation and handset sales for LYF devices
- Resolved customer disputes in coordination with backend teams
- Maintained accurate stock records and ensured timely replenishment
Education
Bachelor of Computer Applications -
Maharishi Dayanand University
04.2001 - 04.2013
Skills
- Business Development & Sales Strategies
- Customer Relationship Management (CRM)
- Upselling and Cross-Selling Techniques
- Team Leadership and Training
- Social Media and Digital Customer Engagement
- Technical Support and Problem-Solving
- ERP Systems (Workday)
- Metrics-Driven Performance Analysis
- CRM Platforms and Social Media Engagement
- ERP Systems (Workday Testing and Support)
- Programming: Basic knowledge of C
- Programming: Basic knowledge of FoxPro
- Software: MS Office Suite
- Software: HTML
- Sales consultation
- Marketing strategy
- Sales process management
- Sales training
- Advertising strategies
- Sales presentations
- Online marketing
Accomplishments
- Awarded 'Highest Sales Performer' multiple times at Bharti Airtel and Rhysley Pvt. Ltd.
- Received positive customer feedback for exceptional service and resolution.
- Successfully upsold products, resulting in a 20% increase in revenue.
- Recognized with team rewards, including Sodexho coupons for sales achievements.
Attributes
- Optimistic and result-driven mindset
- Committed to delivering exceptional results
- Adaptable to dynamic and challenging environments
Achievements
- Awarded "Highest Sales Performer" multiple times at Bharti Airtel and Rhysley Pvt. Ltd.
- Received positive customer feedback for exceptional service and resolution.
- Successfully upsold products, resulting in a 20% increase in revenue.
- Recognized with team rewards, including Sodexho coupons for sales achievements.
Timeline
Senior Sales Consultant
Grow Ever Solutions Pvt. Ltd.
09.2024 - Current
Customer Service Executive
Ienergizer IT Services Pvt. Ltd.
12.2022 - 09.2023
Senior Sales Executive
Rhysley Pvt. Ltd.
01.2018 - 09.2022
Sales Representative
Reliance Jio Infocomm Limited
11.2015 - 06.2016
Customer Relationship Officer
Bharti Airtel Pvt. Ltd.
06.2014 - 12.2017
Bachelor of Computer Applications -
Maharishi Dayanand University
04.2001 - 04.2013
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