PIYUSH JAISWAL
Lucknow
Summary
Results-driven Operations Leader specializing in route optimization and resource allocation. Led teams to analyze performance, enhance operational integrity, and build strong relationships. Committed to exceptional service and continuous process improvement to drive customer satisfaction.
Overview
16
16
years of professional experience
Work History
ROUTER LEADER
HITACHI CASH MANAGEMENT SERVICES
Lucknow
06.2024 - Current
- Managed escalations related to ATM and CIT, coordinating with FLM coordinators for timely issue resolution
- Ensure preparation of daily route sheet and route prioritization for operations
- Allocated and replaced resources for withdrawal and dispatch routes to ensure operational readiness
- Prepare Indent for hand-over to ATM/CIT operators for daily route operations
- Check and validate the daily route plan at the end of day
- Perform the debriefing of the route with ATM/CIT operators
- Tracked and reviewed daily CBR submissions to ensure compliance.
- Reviewed skip loading reports to identify discrepancies and improve processes.
- Ensure proper cash processing, in the case of night duty
- Assigned android devices to custodians for operational efficiency.
- Share the customer report with the bank at the end of day
- Support recon team by responding to internal recon related queries
- Prepare monthly operations MIS for routes to support performance analysis and strategic planning
- Assist Branch Manager in preparation of feasibility report for new operations
- Coordinate with bank / MSP officials for external audits
- Coordinate with CVOs for internal audits
- Manage a team of ATM/CIT operators by leading and coaching to engage and motivate them towards consistently achieving customer service goals.
ASSISTANT OPERATIONS CONTROLLER
BIGBASKET.COM (A TATA ENTERPRISE)
Lucknow
09.2022 - 06.2024
- Ensured timely execution of Hub activities to meet targets for on-time dispatch of vehicles and delivery
- Dispatch of all vans on time
- Orders routing, Assigning of vehicles and CEEs
- Monitored deliveries and assisted CEEs with location support and process issues
- Facilitated daily shift huddles to discuss operational updates and team goals
- Coordinated with DC to ensure timely arrival of crates and resolved discrepancies
- Crate segregation and van QC
- Coordinate with CS for any delays, cancellations and debit notes.
SENIOR EXECUTIVE STORE OPERATION
MYNTRA.COM
Lucknow
09.2019 - 07.2022
- Build store model (Kirana shop) for delivery & services (Alteration & MFAB)
- Built operational capacity and readiness at three small hubs in Lucknow City.
- Led a team of over 60 delivery partners.
- Onboarded new stores through O-PAPER process to streamline integration.
- Trained them about our company SOP
- Coordinated daily follow-ups with prospects and managed staff roster planning.
- Resolved daily issues faced by store team
MANAGER SALES
Frugal Enterprises
Lucknow
11.2014 - 06.2019
- Managed day-to-day operations of online and offline business
- Oversaw product selection for purchase and display, aligning offerings with customer preferences
- Marketed products through various channels on multiple channels, including social media, online ad campaigns, and word-of- Mouth initiatives
- Supervised and trained 5 employees, achieving full retention
- Provided one-on-one consultations with clients to determine and suggest pieces for sale
- Processed, renewed, and kept accurate accounts of all incoming and outgoing sales and purchases
LIFE INSURANCE SALES EXECUTIVE
Life Insurance Corporation of India
Lucknow
05.2010 - 09.2013
- Assessing insurance needs of customers, and calculating amount to be insured
- Presenting different insurance options and the types of premiums associated with them
- Explained policy features and outlined benefits for beneficiaries in the event of the insured's death
- Facilitated discussions with customers to assess their insurance interests interested in buying insurance and gathering information on health, family, finance, and lifestyle
- Assisted customers in completing application forms and health questionnaires
- Arranged medical check-ups for insurance purchasers with designated doctors/clinics
Education
Bachelor of Commerce -
National P.G. College
Lucknow01-2012
Intermediate -
Central Academy Senior Secondary School
Lucknow, Uttar Pradesh01-2009
High School -
Central Academy Senior Secondary School
Lucknow, Uttar Pradesh01-2006
Skills
- Route optimization and planning
- Resource allocation
- Operational integrity
- Adaptability and flexibility
- Relationship management
- Quick learning
- Performance analysis
- Team leadership
- Customer relationship management
- Problem solving
- Process improvement
- Training and development
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Other Qualifications
- Course in Computer Hardware and Networking, Jetking, Lucknow, UP, 2013
- Course on Computer Concepts (CCC), National Institute of Electronics and Information Technology, 2012
Timeline
ROUTER LEADER
HITACHI CASH MANAGEMENT SERVICES
06.2024 - Current
ASSISTANT OPERATIONS CONTROLLER
BIGBASKET.COM (A TATA ENTERPRISE)
09.2022 - 06.2024
SENIOR EXECUTIVE STORE OPERATION
MYNTRA.COM
09.2019 - 07.2022
MANAGER SALES
Frugal Enterprises
11.2014 - 06.2019
LIFE INSURANCE SALES EXECUTIVE
Life Insurance Corporation of India
05.2010 - 09.2013
Bachelor of Commerce -
National P.G. College
Intermediate -
Central Academy Senior Secondary School
High School -
Central Academy Senior Secondary School