Piyush Janbandhu

• Handle more then 40 inbound calls per day.
• Increase sales by upgrading plan and devices for the customers on more than 6 calls everyday
• Keeping tab on billings for customers and explaining their bills customer their
• Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
• Followed-through on all critical inter-departmental escalations to increase customer retention rate.
• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
• Cross-trained and backed up other customer service managers.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Implemented and developed customer service training processes.