Surbhi Nair
Hyderabad
Summary
Adaptable, open-minded and analytical client service associate with 5+ years of experience eager to join a respectable, customer-focused dynamic organization. Detail-oriented with organizational and communication skills with proactive approach to situations. Interested in opportunities that allow leveraging productivity in a more focused role and helping in the development by building a progressive platform for the organization and self.
Overview
5
5
years of professional experience
Work History
Sr. Associate Sales- Integrated Brand Solutions
Tamada Media
Hyderabad
08.2023 - Current
- Establishing a sales pipeline and ensure its aligned with the company's revenue targets and marketing goals
- Assessing new business opportunities with the revenue target in mind
- Developing a comprehensive digital business strategy for campaigns and oversee their execution
- Maintaining strong and successful working relationships with clients
- Identifying, exploring and evaluating business opportunities, performing risk assessment, and mitigating potential risks
- Client acquisition campaigns and lead generation to build a flagship brand for company
- Responsibility for service delivery ensuring client retention and reference
- Providing market intelligence, data analytics, and insights for the marketing team to launch the right promotional and customer communication initiatives
- Mapping new products and new builders in designated territories, acquisition of new products and new builders to ensure coverage across the designated territories.
Sales Manager- (Developer Segment)
Housing.com
Hyderabad
07.2022 - 07.2023
- Responsible for the entire process of lead management, sales, and business development for the region
- Data management to ensure 100% coverage in assigned territory and tracking other key parameters
- Client acquisition campaigns and lead generation to build a flagship brand for property
- Responsibility for service delivery ensuring client retention and reference
- Providing market intelligence, data analytics, and insights for the marketing team to launch the right promotional and customer communication initiatives
- Mapping new products and new builders in designated territories, acquisition of new products and new builders to ensure coverage across the designated territories.
CRM EXECUTIVE
ALIENS GROUP
Hyderabad
06.2020 - 06.2022
- Managing relationships with clients for the respective segment and project allocated
- Running day to day activities such as collections, registrations and handling escalations
- Working with banks on behalf of clients to disburse due payments
- Preparing various reports for senior management (due collections/cancellation/legal cases)
- Releasing project related documents to banks
- Arranging site visits and client's engagement events
- Circulating construction updates and forecast with the clients.
CRM EXECUTIVE
Godrej Properties
Pune
02.2019 - 05.2020
- Managed a portfolio of 200+ individual clients
- Led post sales activities such as onboarding, collections, registrations, mortgage assistance
- Raised demands, payment updates and released incentives to clients
- Ran loyalty & referral sales and enhanced business relationships
- Arranged client engagement events and site visits
- Worked with banks to release due payments
- Shared construction updates, forecast reports and newsletters with clients & Coordinated with cross functional teams and provided end to end resolution to clients.
Education
PGDM (MBA- Major in Marketing, Minor in HR) -
IIMS Pune
01.2019
B.Com. -
Mohanlal Sukhadia University, Udaipur
01.2017
HSC -
Rajasthan Board
01.2014
SSC -
CBSE Board
01.2012
Skills
- Analytical
- Adaptability
- Communication
- Coordination
- Leadership
- CRM
- Creative
- Marketing
- Client Experience
- Organizational
- Soft Skills
- Collections
- MS Office
- Sales force
- Tally ERP
- Digital Marketing
Accomplishments
- Awarded for among top 5 collections on regional and nationwide level, FY 2019-20
- Awarded for highest NPS in the second half of the year, FY 2019-20
Current Address
Gachibowli, Hyderabad, Telangana, 500032, IN
Personal Information
- Date of Birth: 09/28/96
- Marital Status: Single
Languages
- English (Professional Fluency)
- Malayalam (Native)
- Hindi (Professional Fluency)
Hobbies and Interests
- Playing Badminton
- Travelling
- Photography
Timeline
Sr. Associate Sales- Integrated Brand Solutions
Tamada Media
08.2023 - Current
Sales Manager- (Developer Segment)
Housing.com
07.2022 - 07.2023
CRM EXECUTIVE
ALIENS GROUP
06.2020 - 06.2022
CRM EXECUTIVE
Godrej Properties
02.2019 - 05.2020
PGDM (MBA- Major in Marketing, Minor in HR) -
IIMS Pune
B.Com. -
Mohanlal Sukhadia University, Udaipur
HSC -
Rajasthan Board
SSC -
CBSE Board
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