PIYUSH KR SINGH
Training And Analysis
Dunda
Summary
Seeking assignments in Sales & Marketing, Customer Service, Hr, Training, and Business Development with an organization of repute. A result-oriented professional with over 10 years of experience in sales & marketing, hr, training, customer service, business development & distribution management. Extensive experience in exploring and developing markets/ clients, thereby accelerating growth & achieving desired sales goals. Proficient at analyzing market trends to provide critical inputs for business development initiatives and formulation of selling and marketing strategies. Effective skills in communication, presentations & mentoring.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Deputy Manager (Retail)
Mercury Solutions Ltd
2023.03 - Current
- Handling 65 company retail stores across MPCG.
- Training the AF on products, process, troubleshooting, apps, soft skills and data management.
- Successfully trained the entire MPCG fleet and launched perplexity AI and safe network.
- Hand holding of the newly joined AFs.
- Monitoring the productivity of stores and manpower.
- Train the new store managers and ZSMs on new HR process.
- Conducting TNA and TNI on low performing areas.
- Weekly reviews and feedback sessions with the business heads.
- Analyzing NPS scores, sales pitches and services through live interactions with customers.
- Monthly certifications of store staff including store managers.
- Daily one on one feedback sessions with the fleet to understand the skill gaps, pain areas and external blocks in the performance.
- Daily motivating the team on performance and sharing their best practices nationally for R&R.
- Brand: Airtel
- Trainings: ILT, OJT, Virtual
- Handled: Mobility, Broadband, DTH, Airtel payments bank, EMI Card
Field Training Retainer ship
ITC Ltd
2023.11 - 2024.03
- Training the DS on Handheld uses, DSPM, DND and new outlet addition.
- Observing the market working of the DS and giving a report to the BM.
- Market planning to achieve the daily weekly and monthly targets.
- Responsible for 10 percent growth in the DSPM in M+1 than L3M.
- Checking the route hygiene and correcting the same of the entire group.
- Ensuring proper CFT is maintained.
- Handing over the batch to AE in M+1
- Brand: FMCG
- Trainings: ILT, OJT, Virtual
- Handled: Food and Personal Care
Fiber Sales Training Lead
Reliance Jio Infocom Ltd
2021.02 - 2023.03
- Handling a manpower of 309 HSO, 35 HSTL and 15 JCHL
- Induction of the new joiners on the way of working.
- Hand holding of the new HSOs
- Train the new supervisors on tablu and data management.
- Training the sales force on the new apps and new product launches
- One point of contact between NHQ and state.
- Conducting OJTs with the new joined HSO to improve their productivity.
- Conducting OJTs with L1 supervisors on team management.
- Coordinating with HR on the smart hire process.
- Weekly call with the new joiners about their issues and challenges
- Working with business on the low performing areas.
- Brand: Jio
- Trainings: ILT, OJT, Virtual
- Handled: Wireline Business
Deputy Manager (Retail) (Gorakhpur, Allahabad and Varanasi) (Bihar and Jharkhand)
Centum Learning Systems
2016.08 - 2021.02
- Taking care of COCO stores across Gorakhpur, Allahabad and Varanasi
- Taking care of 53 stores across Bihar and Jharkhand.
- Training the cro on IPHONE and apple watch.
- Training the cro on Samsung smart watch pairing.
- Training the team on Xstream set top box and stick.
- Analysis of non-performing members and stores.
- Monitoring customer feedback through NPS scores.
- Training on new devices, new handsets.
- Conducting 4 BY 4 audit on FR stores in Allahabad, Varanasi and Bihar & Jharkhand.
- Coaching the CRO and SM on FR stores in Allahabad, Varanasi, Gorakhpur and Bihar & Jharkhand on new products and process updates.
- Driving the NPS scores FR stores for Allahabad, Varanasi and Gorakhpur.
- Driving the productivity of FR stores.
- Monitoring the sales pitch for various products for FR and OR stores.
- Monitoring the service interaction for FR and OR stores.
- One point of contact for 87 FR stores and 7 OR stores for any technical issues.
- Handling a Team OF 87 store managers and 112 customer care executives.
- Providing technical support to FRM for any software related issues.
- Monitoring the use of software’s like RECO, UD , and PACS
- Managing ID for 87 SM and 112 customer care executives
- Conduction JKQ for FR stores.
- Trained the team on 4G and its USP with other operators.
- Monitoring 121 complaints and getting it close looped with SM.
- Monitoring the ZU and M4 decay numbers store wise.
- Achieved 2nd rank nationally for the month of Nov’16 in overall performance.
- Brand: Airtel
- Trainings: ILT, OJT
- Handled: Mobility and Fiber
Circle Trainer (Rajasthan)
Reliance HR Services
2016.01 - 2016.08
- Training the TSM on smart tools like SFA , Smart App and my pages.
- Training the distributor and DSR on smart tools.
- Monitoring the uses of smart tools by sales team.
- Monitoring the circle performance through reports.
- Identifying the outliers and reasons Cluster wise, Tsm wise and distributor wise.
- Preparing and action plan for outliers on circle bottom KPI.
- Visiting the market with the outlier TSM’S and monitor their way of working.
- Coaching the TSM on areas of improvement and doing a follow up.
- Training the sales team on 4G and migration of CDMA to 4G.
- Training the DSA and DST on product and process.
- Monitoring the DSA productivity.
- Listening the calls of the outbound tele calling team and identifying the trends of questions coming from customers.
- Identifying the reasons of non performing retailers and submitting report to business.
- Training the RSE on selling skills and doing a follow up
- Brand: Reliance Communication
- Trainings: ILT, OJT
- Handled: Prepaid Business
Circle Trainer (Jharkhand)
NIS Sparta Pvt Ltd
2015.05 - 2015.12
- Training the Prepaid and Postpaid TSM on Purple Belt and Yellow Belt.
- Training the DSA and DST teams on Selling Skills, Products and Processes
- Training the Outbound Tele callers on soft skills, products and processes.
- Training the CWG team of selling skills, products and processes.
- Assigning projects to the Prepaid and Postpaid TSM for action plan.
- Following the TSM’s performance on the action plan.
- Market visit with the Sales team to know the areas of improvements.
- Auditing the working of the TSM on a real time basis and giving feedback to the business.
- Training the FOS on Selling skills, products and process.
- Training the TSM on HR processes.
- Brand: Reliance Communication
- Trainings: ILT, OJT
- Handled: Both prepaid and postpaid sales training and Hr Inductions
Circle Trainer (Jharkhand)
Adecco India Pvt Ltd
2012.08 - 2015.05
- Training the activation officers and the support officers on activation management tool, cef compliance, new activation policy, mail management, data management.
- Conducting hr one to one meetings across the circle for on role and off role with actionable and presenting the report to the HR Head.
- Training the FOS/PSR,CCEs on selling skills.
- Conducting surprise market audits and presenting the report to the sales heads, ZSMs and CTM.
- Working with the TSMs to ensure proper beat plans and market utilization.
- One point of contact for all handsets and data cards related query.
- Monthly MIS update in the LMS.
- Analyzing trainees post training efficiency in field (Coaching).
- Monitoring project siksha in the call center for accent related issues.
- Launched project ankit in the call center for unique tagging percentage.
- Conducting TTT for the Trainers of Kolkata tatwa call center and Bhubaneswar call center.
- Monitoring the trainings of Kolkata and Bhubaneswar call center.
- Training the Kolkata and Bhuwaneshwar call centers on New CRM Tagging.
- Conducting Call center audits.
- Joining formalities and induction of new joined employees.
- Brand: Aircel
- Trainings: ILT, OJT
- Handled: Both prepaid and post paid, Hr Activities
Sr.Executive – Training
Indus Corporation
2010.01 - 2012.07
- Training Channel Managers (Urban and Rural) in Dishnet Wireless Ltd in Bihar and Jharkhand through ILT and OJT on 3G Services
- Training the inbound CCEs on 3G Services and 3G trouble shooting complains.
- Training ZSMs on 3G Services and basic troubleshooting.
- Training FOS and distributors on 3G services and basic troubleshooting.
- Training ZSM, TSM, FOS and distributors on new handsets.
- Training the inbound CCEs on application software like Know Max and Device Max.
- Training the outbound CCEs on telemanagement skills to make them effective and productive.
- Training the COCO executives on 3G products, services, troubleshooting complains new handsets.
- Auditing the call quality of inbound CCEs as well as the outbound CCEs.
- Training the postpaid DSTs in Bihar and Jharkhand on 3G products and services, MNP and selling skills.
- Conducting Product Refreshers for FOS for Bihar and Jharkhand.
- Conducting JKQs for inbound CCEs on products and services.
- Training the ZSM and TSM on IPhone 4 and 4S for Bihar and Jharkhand.
- Training the distributor and retailers on bricking of IPhone 4 and 4S.
- Training the postpaid outbound CCE’s and certifying them.
- Training the ZSM and TSM on Aircel data cards.
- Training the CCEs on CRM Lead Generation.
- To conduct TNI and prepare training calendar according to the TNI.
- Finalization and roll out of the training calendar.
- To act as a one point of contact for the BTC circle for trouble shooting of IPhone 4 and 4S.
- Successfully designed and launched a new intervention, a day with Tsm for BTC circle.
- Brand: Aircel
- Trainings: ILT, OJT
- Handled: Both prepaid and post paid.
- Specialized in: Product Training, Services Training, New Product Launch, New Software Launch, New Handset Launch, Negotiation Skills, Presentation Skills, ID, CRM Lead Generation, TNI.
Sr.Executive – Training and Business Development
Centum Learning Systems.
2008.11 - 2010.12
- Training Channel Managers (Urban and Rural) in Bharti Airtel Ltd in Central Bihar and Vidharba through ILT and OJT to make them sale professional.
- Monitoring Business Development with focusing on pain areas and developing strategies to overcome them.
- Training FOS on communication skill and selling skill to make them effective and more productive.
- Training distributors in basic of business, data base management, sales productivity to achieve higher sales goals.
- Training TME’S on telemanagement skills to make them effective and productive.
- Training CRO’s on soft skills and communication skills to make them up to date in customer interaction.
- Training Airtel Service Centers on basic of telecom products and processes to make them effective in service.
- Brand: Airtel
- Trainings: ILT, OJT
- Handled: Both prepaid and post paid.
- Specialized in: Communication Skills, Selling Skills, Tele Management Skills, Time Management Skills, Effective Body Language, Personality Development, Dressing Sense, Information Management Skills, Channel Management, and Basic of Telecom, MIS Data Management, Sales Planning, and Platform Skills.
Executive – Sales and Operations.
Tata Tele Service Ltd.
2006.03 - 2008.06
- Handling 42 distributors and 1467 retailers with 17 channel mangers with 37 DSOS.
- Handling all the HR formalities of 37 direct selling officers of Adecco.
- To handle the distributors over all operation and train them on any issues regarding knowledge of product, system etc.
- One point of contact for the distributors for indicom 10 for Bihar circle.
- Recruit and train the FOS.
- Distributor review week wise.
- Retail appointment and tracking for primary and secondary.
- Maintaining the database of PTB and RTB.
- Stream line the inactive DEL’s retrieval process.
- Update productivity trackers of given area.
- Cascade the KRA’s to the channel partner.
- Establish incentive structure for DSE, DRE, and FEEDER&RUNNER through the distributor.
- Stocking of RCV for at least 10 days of each distributors
- Implement the Retention ship journey plan for DRE, FEEDER & RUNNER for the entire distributor.
- Brand: Access Business Unit (A.B.U.)
- Products: PTB (Pay Telephonic Business), RTB (Rural Telephony Business)
- Handled: Sales co ordination for RTB and R- walky for Bihar circle.
Education
Graduation -
Veer. Kuwar. Singh. University
Ara2003-01
Intermediate - undefined
Udai.Pratap.Inter.Collage
Varanasi2000-01
High School - undefined
K.S.H.E.School
Kesath1997-01
Skills
Complete exposure of working on Dos, Windows, Word, Excel PowerPoint and Internet Worked on software’s like FIS, POS
Accomplishments
- Out of 67 trainers nationally achieved top 10 raking in national trainers competition for constitutive 8 months for MPCG.
- Got appreciated by the retail head and ZSM on mails.
- Got top performer trophy form the circle for the month Q2 2025.
- Stood No.1 Nationally in Sep’18 in FR in RCL.
- Got written mail appreciation from the distribution head on training feedback within one month of my joining.
- Took the circle from last to number one nationally in training progress within three months.
Extra Curricular Activities
Taken part in various district level debate, chess and cricket competitions. Taken part in various district level debate, chess and cricket competitions.
Certification
Certified by Aircel to conduct Iphone 4 and 4s training, and technical trouble shooting.
Interests
My hobbies include conversing with people exploring the net and making new friends I have disciplined myself by working out daily and by meditation Though I am not a multi linguistic, I have knowledge of English, Hindi
Timeline
Field Training Retainer ship
ITC Ltd
2023.11 - 2024.03
Deputy Manager (Retail)
Mercury Solutions Ltd
2023.03 - Current
Fiber Sales Training Lead
Reliance Jio Infocom Ltd
2021.02 - 2023.03
Deputy Manager (Retail) (Gorakhpur, Allahabad and Varanasi) (Bihar and Jharkhand)
Centum Learning Systems
2016.08 - 2021.02
Circle Trainer (Rajasthan)
Reliance HR Services
2016.01 - 2016.08
Circle Trainer (Jharkhand)
NIS Sparta Pvt Ltd
2015.05 - 2015.12
Circle Trainer (Jharkhand)
Adecco India Pvt Ltd
2012.08 - 2015.05
Sr.Executive – Training
Indus Corporation
2010.01 - 2012.07
Sr.Executive – Training and Business Development
Centum Learning Systems.
2008.11 - 2010.12
Executive – Sales and Operations.
Tata Tele Service Ltd.
2006.03 - 2008.06
Intermediate - undefined
Udai.Pratap.Inter.Collage
High School - undefined
K.S.H.E.School
Graduation -
Veer. Kuwar. Singh. University
ABOUT MYSELF
I am a self motivated, team and result oriented , hard working and quick learner with strong communication skills .
I love to read on the latest tech on AI, gadgets and interact with experts for new ideas.