Piyush Kumar

• Developed test plans and strategies for automation testing.
• Designed, developed, and maintained automated tests using Python, Selenium WebDriver, TestNG, and Maven.
• Performed manual and automated regression testing to identify defects in the software application.
• Created detailed bug reports with screenshots of issues encountered during theexecution of tests.
• Used JIRA to report bugs, track progress and provide updates on status of resolution.
• Working on Sdwan Hapy framework,Creating Config helper,Creating verify helper
• Configured VPN connections between remote sites for secure data transfer.
• Managed remote access solutions such as VPN concentrators or terminal services servers in order to provide secure access from outside locations.
• Configured firewall settings for secure access to internal networks.
• Managed firewall configurations in order to maximize security while still allowing legitimate traffic through.
• Discover defects and drive them to resolution byworking closely with cross-functional org.

• Analyzed user requirements to develop software solutions and created technical specifications.
• Discover defects and drive them to resolution by working closely with cross-functional org.
• Good knowledge of Cloud platforms (ex: Azure, AWS), Networking, HTTP/HTTPS.
• strong experience in Network security using Sophos Firewall, IDS/IPS, and IPSEC/SSL VPN.
• Worked on configuring VPN manually on client and firewall.
• We are developing a framework to enhance the functionality and user experience of Sophos VPN clients, supporting both IPsec and SSL VPN protocols.
• Configured networks for secure access from remote locations using VPN technologies.
• Set up VPN connections between remote offices and sites for secure communication over public internet links.
• Resolved complex network routing issues between remote sites utilizing advanced techniques such as GRE tunneling or IPSec VPN technologies.
• Conducted regular performance monitoring of LAN, WAN, VPN components using various monitoring tools.
• Configured firewall settings for secure access to internal networks.
• Developed scripts to automate firewall rule changes.
• Monitored network traffic for malicious activities and unauthorized access attempts.
• Performed regular maintenance of firewalls to ensure optimal performance.
• Implemented security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA(TACACS+ & RADIUS)
• ⁠ ⁠Hands-on experience with packet sniffer, TCP DUMP, and Wireshark for packet monitoring
• Automated Sophos Switch functionality.
• work on 8,24 and 48 port switches, and Poe switches.

• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints. Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• 
  
• Developed and implemented strategies for increasing customer satisfaction.
• Performed manual testing activities such as exploratory testing, smoke testing.
• Performed testing to determine functionality or optimization.
• Operated testing toolsets and supported development processes.
• Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.

Provide a grater input to the finance department from right beginning to an ending.

Work closely with clients, stakeholders and being needs to communicate effectively from time to time & pass the right & correct information.

Working on Tools- Service Now, SRMS, CLICK, and Service Console.

Make sure that every information is going with all kinds of approvals; especially be the first point of contact for the client's as well as technicians for better service.

Provide information, rules and regulations of respective client as well as their business environment.

Providing the highest quality as well as an accurate information within SLA

Generate customer satisfaction surveys upon closure of incidents which allows the service desk to gather information about their quality of service directly from the client.

The Coordination between Service desk & technicians with the list updater role which can close multiple incidents from an incident list and closed the task.