Piyush Kumar

Luxury Personified LLP

08.2022 - Current

Design and develop comprehensive training materials including presentations, workshops, and learning modules for product lines, resulting in improvement in staff product knowledge assessments
Conduct engaging training sessions for sales associates and retail partners, tailoring content to different learning styles and audiences
Create and maintain detailed product guides and reference materials for all new product launches, ensuring consistent messaging across all customer touchpoints
Develop presentations and visual aids that effectively communicate complex product features and benefits to diverse training audiences
Collaborate with product development and marketing teams to gather critical product information and translate technical specifications into accessible training content
Troubleshoot product-related issues during training sessions, providing solutions that enhance trainee confidence
Gather and analyze trainee feedback to continually refine training approaches, resulting in improvement in training effectiveness scores
Stay current on market trends and competitor offerings to incorporate relevant contextual information into training materials
Lead onboarding training for new sales associates, reducing time-to-proficiency by through structured learning paths
Coordinate training schedules for in-person and virtual sessions across multiple retail locations

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