Adobe Premiere Pro
Piyush Kumar
E-Commerce Seller & Restaurant Owner
Kolkata
Summary
Dynamic shop owner with a proven track record at Bihar Paradise, excelling in customer relations and pricing strategy. Enhanced profit margins through strategic analysis and market research, while fostering a loyal clientele. Expertise in e-commerce integration and exceptional customer service led to increased satisfaction and business growth.
Personable and resourceful individual with passion for creating welcoming retail environment. Possesses solid knowledge of inventory management and customer service, along with skills in merchandising and sales strategy. Dedicated to driving store success by fostering customer loyalty and achieving sales targets.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Shop Owner
Bihar Paradise
12.2024 - 04.2025
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Sole Proprietor
Elements
04.2022 - 03.2024
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Computer Applications - Computer Science
Veer Kunwar Singh University
Arrah, India 04.2001 -
Skills
Supplier negotiation
Marketing experience
Waste reduction
Gift wrapping
Social media marketing
Customer service expertise
Pricing strategy
Shipment tracking
Business operations
Security systems
E-commerce integration
Technology adoption
Customer relations
Cost reduction
Product branding
Budget development
Social media control
Software
Microsoft Office
Interests
Computer Applications
Computer Gaming
Photo & Video Editing
Event Planning
Photo & Videography
Hospitality Management
Timeline
Shop Owner
Bihar Paradise
12.2024 - 04.2025
Sole Proprietor
Elements
04.2022 - 03.2024
Bachelor of Computer Applications - Computer Science
Veer Kunwar Singh University
04.2001 -