Piyush Kumar

Manage strategic partnerships with top-tier clients including Nushop, Landmark Online (Max & Lifestyle), and Wow Skin Science.

Oversee post-sales service delivery, drive issue resolution and maintain high customer satisfaction levels.

Monitor delivery KPIs (TAT, pickup efficiency) conduct performance reviews and ensure timely escalations.

Maximize account revenue and lead receivables follow-up processes across multiple clients.

• Upsell company's services and solutions.
• Manage client's contract from beginning to end.
• Manage all post-sales interactions with customers through strong relationship- building, product knowledge, planning and execution.
• Handling customer escalations.
• Preparing RCA and solutions Resolving client's daily operations issues with given SLA
• Taking care of final Invoice billing & payment of courier partners.
• Activities include Credit note, Insurance claim,COF verification etc
• Major clients -External clients and Paytm Internal products.

• Managing the overall FM & LM process for assigned B2B Accounts.
• Generate maximum business from customers and payment follow up.
• Monitoring and driving key performance metrics Le.Delivery TAT, pickup performance.
• Major clients-TATA Motors,3M,Sunpharma

• Taking care PAN India all logistic solution for Flipkart,HSBC,Dell Pvt Ltd and Acer India Pvt Ltd with the help of my team force.
• Deals in Client Complaints Both Domestic and International.
• Coordinating with the team to solve complaints, execute tasks, implement new process change and escalating the problems faced by the team to the top management.