Piyush Kumar
Dubai
Summary
Dynamic Soft Service Supervisor demonstrating exceptional leadership at Ejadah. Excels in managing service requests and ensuring safety compliance. Skilled in optimizing operational efficiency and elevating customer satisfaction through strategic team management and meticulous attention to detail. Committed to upholding quality assurance and fostering continuous improvement, guaranteeing peak performance in all maintenance activities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Soft Service Supervisor
Ejadah
Dubai
03.2025 - Current
- Logged, tracked, and managed soft services work orders using IBM Maximo.
- Created and monitored Permits to Work for vendors and subcontractors to ensure safety compliance.
- Scheduled vendor activities in coordination with operational departments to meet site needs.
- Managed Service Requests in Maximo, ensuring timely resolution and operational efficiency.
- Tracked departmental Key Performance Indicators to support performance assessment and improvement.
- Supervised delivery of soft services and preventative maintenance tasks for optimal scheduling.
SOFT SERVICE SUPERVISOR
First Abu Dhabi Bank
Abu Dhabi
10.2023 - 02.2025
- Ensured accurate and timely entry of CMS data to maintain comprehensive maintenance records.
- Collaborated with maintenance teams to enhance departmental efficiency and operations.
- Maintained university assets for optimal quality and performance, improving guest experience.
- Prioritized safety by ensuring properties are well-maintained and compliant with safety standards.
- Addressed items in Safety Log from Health, Safety, and Environmental department promptly.
- Coordinated third-party inspections with Environmental Health and Safety department for facility acceptance.
- Inspected environments for safety, cleanliness, and hygiene, reporting discrepancies in maintenance activities.
- Oversaw maintenance operations to achieve objectives related to costs, service satisfaction, and cleanliness.
SOFT SERVICE SUPERVISOR
UAE University
AL AIN
08.2019 - 10.2023
- Supervised all Soft Services activities, ensuring efficient and effective service delivery.
- Planned and directed all aspects of Soft Facility maintenance, managing personnel and activities.
- Oversaw contractors and vendors to ensure compliance with established standards.
- Approved Preventative Maintenance (PM) and Standard Operating Procedures (SOP) for Computer Managed Maintenance System (CMMS).
- Ensured compliance with local codes regarding cleaning, chemical usage, and waste disposal.
- Managed inventory levels for spare parts essential to facility equipment operations.
- Authorized work completion certificates, confirming satisfactory task fulfillment.
- Collaborated with team members to uphold attendance and punctuality standards.
BEACH COORDINATOR
JBR Beach
Dubai
02.2019 - 08.2019
- Created Permits to Work (PTW) for vendors and subcontractors, coordinating operational department needs.
- Managed Service Requests (SRs) to ensure timely and efficient resolution.
- Monitored departmental Key Performance Indicators (KPIs) and strategic initiatives to assess performance.
- Oversaw preventative maintenance tasks for soft facilities to optimize equipment efficiency.
- Assisted in planning events and activities to enhance guest experiences.
Administrative Coordinator
Baker Hughes (GE Oil and Gas)
Dubai
01.2018 - 01.2019
- Coordinated schedules and meetings for cross-functional teams to enhance collaboration.
- Managed office supplies and inventory to optimize daily operations.
- Organized travel arrangements for executives and team members to increase efficiency.
- Developed filing systems that streamlined project documentation processes.
- Facilitated interdepartmental communication, improving overall workflow.
- Assisted in preparing reports and presentations for management reviews.
- Implemented best practices for office organization, boosting procedural efficiency.
- Supported onboarding of new employees with comprehensive orientation materials.
Education
ADVANCE COMPUTER TRAINING DIPLOMA -
Oracale
Gurugram08.2019
BACHELOR OF COMMERCE -
Shohbit University
Meerut, Uttar Pradesh10-2013
Skills
- Leadership and team management
- Communication and interpersonal skills
- Conflict resolution
- Client relationship management
- Problem-solving and decision-making
- Time management and prioritization
- Adaptability and flexibility
- Training and staff development
- Customer service excellence
- Attention to detail
Technical Skills
- Soft Services Operations
- Facility Management Practices
- Quality Assurance & Audits
- Health, Safety & Environmental Compliance (HSE)
- Vendor Coordination & Contract Management
- Inventory & Supplies Management
- Reporting & Documentation
- Knowledge of CAFM/CMMS Systems (Maximo, CAFM Explorer)
Awards
Appreciation Certificate, UAE University, Al Ain
Personal Information
- Date of birth: 13 Oct 1985
- Nationality: Indian
- Marital status: Married
- Visa status: Work Visa
Languages
- English
- Hindi
Certification
BICS Certification.
Timeline
Soft Service Supervisor
Ejadah
03.2025 - Current
SOFT SERVICE SUPERVISOR
First Abu Dhabi Bank
10.2023 - 02.2025
SOFT SERVICE SUPERVISOR
UAE University
08.2019 - 10.2023
BEACH COORDINATOR
JBR Beach
02.2019 - 08.2019
Administrative Coordinator
Baker Hughes (GE Oil and Gas)
01.2018 - 01.2019
ADVANCE COMPUTER TRAINING DIPLOMA -
Oracale
BACHELOR OF COMMERCE -
Shohbit University