Piyush Kumar Pathak
Pune
Summary
Dynamic Guest Relations Executive with a proven track record at Tonique, adept at analyzing customer feedback and market trends to drive service improvements. Skilled in client account management and fostering team collaboration, I excel in enhancing customer experiences and optimizing inventory management for operational success.
Overview
10
10
years of professional experience
Work History
Guest Relations Executive(Sales)
Tonique
Pune
08.2024 - Current
- Prepared weekly summaries outlining any issues or concerns reported by customers.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Analyzed market trends in order to determine potential growth opportunities.
- Tracked guest feedback to identify areas of improvement within the organization.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Bar Incharge
RU - Craft Bar & Art Cuisine
Hyderabad
10.2023 - 05.2024
- Facilitated colleague support and guidance to foster collaboration within teams.
- Contributed to team environments, enhancing workplace productivity.
- Engaged customers through effective interpersonal skills, fostering positive interactions.
- Demonstrated strong problem-solving abilities, efficiently resolving issues when they arose.
Bar Supervisor
Diablo
Indore
09.2022 - 09.2023
- Developed innovative drink menus, incorporating current mixology trends and unique cocktails.
- Managed bar inventory by tracking stock levels, ordering supplies, and maintaining equipment cleanliness.
- Ensured compliance with local and state alcohol service regulations through staff training and oversight.
Senior Bartender
2BHK Diner & Key Club
Pune
05.2019 - 08.2022
- Managing bar operations: As a senior bartender, one of the primary responsibilities is to manage the day-to-day operations of the bar
- This may involve overseeing the work of other bartenders, scheduling shifts, and ensuring that the bar is staffed adequately at all times
- Customer service: Providing excellent customer service is a crucial part of any bar supervisor role
- As a bar supervisor, you may be responsible for ensuring that all customers are served promptly and accurately, and that any concerns or complaints are addressed in a timely and professional manner
- Staff training and development: The bar supervisor may be responsible for training and mentoring other staff members, such as bartenders, assistant bartenders, or bar backs, and developing their skills and knowledge
Senior Bartender
Pandora Gastronomy & Bar
Pune
05.2017 - 10.2019
- Training and supervision: In some establishments, the bartender may be responsible for training and supervising other staff members, such as assistant bartenders or bar backs
- Inventory management: The bartender may be responsible for managing the bar inventory, which includes keeping track of stock levels, ordering supplies, and ensuring that all equipment and tools are clean and in good working condition
Bartender
Hotel Miramar
12.2015 - 05.2017
- Inventory management: The bartender may be responsible for managing the bar inventory, which includes keeping track of stock levels, ordering supplies, and ensuring that all equipment and tools are clean and in good working condition
- Customer service: Providing excellent customer service is a crucial part of any bartending role
- As a bartender, you may be responsible for greeting customers, taking orders, and addressing any concerns or complaints that customers may have
Assistant Bartender
Suraj Hotel
05.2015 - 11.2015
- Drink preparation: As an assistant bartender, one of the primary responsibilities is to assist the head bartender in the preparation and service of drinks
- This may involve measuring and mixing ingredients, shaking or stirring cocktails, pouring beer and wine, and ensuring that drinks are served promptly and accurately
- Cleaning and maintenance: The assistant bartender may be responsible for cleaning and maintaining the bar area, including wiping down surfaces, restocking supplies, and ensuring that the bar area is clean and presentable at all times
Education
Bachelor of Arts -
Veer Kuwar Singh
Sasaram07-2022
Skills
- Customer service
- Client account management
- Market analysis
- Customer feedback analysis
- Team collaboration
- Inventory management
Personal Information
- Place of Birth: Bihar
- Date of Birth: 01/19/97
- Nationality: Indian
Timeline
Guest Relations Executive(Sales)
Tonique
08.2024 - Current
Bar Incharge
RU - Craft Bar & Art Cuisine
10.2023 - 05.2024
Bar Supervisor
Diablo
09.2022 - 09.2023
Senior Bartender
2BHK Diner & Key Club
05.2019 - 08.2022
Senior Bartender
Pandora Gastronomy & Bar
05.2017 - 10.2019
Bartender
Hotel Miramar
12.2015 - 05.2017
Assistant Bartender
Suraj Hotel
05.2015 - 11.2015
Bachelor of Arts -
Veer Kuwar Singh
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