Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piyush Kumar Tiwari

Business Analyst
Gurgaon

Summary

Business Analyst specializing in BSS/OSS integrations, data mappings, and REST/SOAP API validation for telecom platforms. Aligns business requirements with system capabilities by defining transformation rules, interface specifications, and end-to-end data flows. Partners with Dev, SIT, UAT, and vendor teams to complete impact analysis and keep Agile integrations stable.

Overview

10
10
years of professional experience

Work History

Business Analyst

Netcracker PVT, GURUGRAM
01.2025 - Current
  • Analyzed integration requirements to align business processes with system capabilities.
  • Defined data mappings, transformation rules, and interface specifications, facilitating seamless BSS/OSS integration.
  • Designed and validated REST/SOAP APIs, ensuring correct JSON/XML payload structures.
  • Designed and validated REST/SOAP APIs with proper JSON/XML schema verification
  • Developed integration use cases and end-to-end sequence/data flow diagrams, enhancing understanding of system interactions.
  • Coordinated with development, SIT, UAT, and vendors for impact analysis, ensuring stable API integrations in Agile projects.
  • Client - Du

Product Owner

Amdocs PVT LLP, Pune
07.2021 - 01.2025
  • Working on Amdocs Product i.e. Service Fulfillment, Interacting with Network inventory and activation systems. Responsible for Discovery, Requirement Gathering, Backlog Management Cross-functional teams.
  • Delivered business features on time while ensuring alignment with client expectations.
  • Facilitating agile ceremonies, preparing epics and user stories in Jira, and collaborating with development teams for smooth release cycles.
  • Client - PLDT

Software Engineer

Amdocs PVT LLP, Pune
08.2019 - 07.2021
  • Designed and developed Informatica mappings and workflows, applying complex business rules to fulfill ETL interface requirements.
  • Analyzed Oracle and SQL Server data, conducted root cause analysis for ETL fallouts, and supported testing and revenue assurance controls to mitigate cost leakages.
  • Client- T-Mobile.

Project Engineer

Wipro Technologies, Pune
03.2016 - 08.2019
  • Delivered L1/L2 application support, resolving user issues and conducting health checks to enhance system stability.
  • Coordinated incidents and service requests through ServiceNow, ensuring SLA adherence while maintaining comprehensive documentation for knowledge sharing.
  • Client- Harman

Education

BCA -

Ranchi University
04.2001 -

Skills

SQL

Azure

Data Analysis

Confluence

JIRA

Requirements gathering

Solution design

User story writing

Product road mapping

Backlog management

Agile Project Management

Impact analysis

API integration coordination

User acceptance testing

Release coordination

API testing

Gap analysis

Timeline

Business Analyst

Netcracker PVT, GURUGRAM
01.2025 - Current

Product Owner

Amdocs PVT LLP, Pune
07.2021 - 01.2025

Software Engineer

Amdocs PVT LLP, Pune
08.2019 - 07.2021

Project Engineer

Wipro Technologies, Pune
03.2016 - 08.2019

BCA -

Ranchi University
04.2001 -
Piyush Kumar TiwariBusiness Analyst