Piyush Makkar

Collaborated on multiple initiatives to enhance AI applications and design methodologies.

• Coordinated project management efforts, ensuring alignment between Excellerate and St. Louis University internship objectives.
• Developed skills in AI annotation and graphic design to enhance project deliverables.

• Freelance
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

Led initiatives to enhance financial technology services. Oversaw project execution to align with strategic objectives. Fostered collaboration among teams to drive innovation and efficiency.

• Delivered expert assistance to enhance user experience with Revolut offerings.
• Facilitated prompt resolution of about 25 user inquiries a day to improve customer satisfaction.

Led global service delivery for a leading e-commerce giant.

• Managed Amazon customer support inquiries to enhance user satisfaction.
• Coordinated efforts to address and resolve more than 50 customer issues promptly.

Led initiatives to enhance travel technology services for diverse clientele. Oversaw project teams to ensure timely delivery of technology solutions. Collaborated with stakeholders to align service offerings with market demands.

• Delivered exceptional customer support for Expedia, addressing inquiries and resolving issues.
• Managed and executed over 35 travel bookings daily.

Directed operations for leading food delivery service, ensuring efficient logistics and customer satisfaction.

• Addressed customer support inquiries for Zomato to enhance user satisfaction and loyalty.
• Coordinated daily chat operations, handling over 50 interactions and maintaining focus on three active conversations at once.

Directed strategies to enhance customer satisfaction on a global scale.

• Facilitated customer inquiries and sales transactions to enhance client satisfaction at RBL Bank.
• Managed over 40 daily calls with professionalism and efficiency.

Developed and implemented specialized technology courses to enhance student skill sets.

• Instructed students in IT and programming concepts to enhance technical skills.
• Guided and mentored over 50 students to enhance skills and improve efficiency.