Piyush Motiani
Pune
Summary
Results-driven Business Analyst with a proven track record at ADP India PVT Ltd, adept at data analysis and stakeholder collaboration. Successfully implemented optimization strategies that enhanced project outcomes. Known for effective communication and strategic thinking, fostering strong relationships across departments to drive impactful change and elevate customer satisfaction.
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
ADP India PVT Ltd
Pune
05.2018 - Current
- Collaborated with stakeholders across departments to define requirements for new projects.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Generated standard or custom reports summarizing business, financial or economic data.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Gathered and organized data to analyze current industry trends.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Facilitated design sessions with the implementation team to define the solution.
- Analyzed competitive market strategies through related product, market or share trends.
Customer Service Subject Matter Expert
Tata Consultancy Services
Pune
07.2014 - 05.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with various departments within the organization such as sales, marketing, IT in order to resolve customer issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Ensured that all incoming requests are handled promptly and professionally according to set guidelines.
- Mentored junior team members and managed employee relationships.
- Led on- and off-site customer support teams across multiple time zones.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
MBA - Human Resources Management
Tamil Nadu University
Pune03-2015
Bachelor of Arts - English Honours
Tamil Nadu University
Pune03-2011
Skills
- Data analysis
- Project management
- Requirements gathering
- Process optimization
- Stakeholder collaboration
- Change management
- Business process mapping
- Customer service
- Team leadership
- Effective communication
- Problem solving
- Strategic thinking
- Stakeholder engagement
- Project presentation
- Test case scenarios
- Business case validation
Certification
- Certified Business Analysis Professional
- Fundamentals of Business Analyst
- Introduction to Power BI
- Lean Six Sigma Green belt
Accomplishments
- Multiple quarter best performer award winner
- Yearly best performer award
Affiliations
- Lead basketball team for 3 years for TATA group and won multiple corporate tournaments.
- Won multiple Table Tennis tournaments.
Timeline
Business Analyst
ADP India PVT Ltd
05.2018 - Current
Customer Service Subject Matter Expert
Tata Consultancy Services
07.2014 - 05.2016
MBA - Human Resources Management
Tamil Nadu University
Bachelor of Arts - English Honours
Tamil Nadu University