Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PIYUSH PANDEY

Application Infrastructure Engineer
Noida

Summary

With 8+ years of experience in the IT sector, skilled in Application/Server Administration/Cloud/DevOps Engineering. Motivated IT Infrastructure Engineer focused on improving system reliability and performance through innovative solutions, automation, and proactive maintenance. Thrives in dynamic organizations, dedicated to enhancing overall system efficiency and productivity.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Analyst Engineer - II

National Australia Bank
Gurugram
01.2023 - Current
  • Maintaining and Supporting Multiple Banking Lending Applications
  • Provided L2/L3 support for banking applications on cloud platforms (e.g., AWS, Azure) ensuring 99.9% uptime and resolving critical incidents within SLA.
  • Ensured applications adhered to banking regulations and standards, such as APRA, ASIC, RBA, and AML/KYC requirements.
  • Incorporated audit trails and reporting features to support compliance with internal and external audits.
  • Implemented robust security measures, including encryption, secure authentication, and vulnerability assessments, to protect sensitive financial data.
  • Supported end-to-end testing of banking applications during upgrades, ensuring seamless integration with payment gateways and APIs.
  • Provided ongoing maintenance, bug fixes, and performance optimization for banking applications to ensure high availability and reliability.
  • Secured cloud applications by implementing IAM policies, encryption, and compliance standards (e.g., GDPR, HIPAA).
  • Resolved critical production issues under tight deadlines, minimizing downtime for banking services.
  • Worked closely with business analysts, product managers, and stakeholders to gather and translate requirements into technical specifications.
  • Coordinated with cross-functional teams, including DevOps, database administrators, and cybersecurity, to deliver end-to-end solutions.
  • Optimized application performance through code refactoring, database query tuning, and load balancing to handle high transaction volumes.
  • Monitored application metrics and implemented improvements to enhance user experience and system efficiency.
  • Created detailed technical documentation, including system architecture, workflows, and API specifications, to support development and audits.
  • Prepared reports on application performance, incident resolution, and project milestones for stakeholders.
  • Documented incident reports and root cause analyses, improving knowledge base and reducing recurring issues.
  • Participated in Agile/Scrum methodologies, contributing to sprint planning, stand-ups, and retrospectives to deliver iterative improvements.
  • Utilized version control systems (e.g., Git) and CI/CD pipelines to streamline development and deployment processes.
  • Troubleshot complex technical issues in banking systems, ensuring minimal impact on customer experience.
  • Developed features to generate regulatory reports and borrower communications, such as loan statements and disclosures.

Engineer – Infrastructure Platform & Cloud

Navisite
Gurugram
12.2020 - 12.2022
  • Tagged with Multiple Projects
  • Managed over 10000+ servers for 100+ customers which include Prod, Development, Application Servers which runs with Windows 2008/2012/2016/2019 Operating System and Linux.
  • Good exposure on Infrastructure Operation and Patching management activities.
  • Troubleshooting server performance issues like Memory Error, CPU Usage, Service Failure and server restart, Disk Space, Error log.
  • Hands on experience with Microsoft Clustering, providing support with cluster issues.
  • Working on Active Directory. Managing OU, adding machines to OU, providing group access, adding/creating new users.
  • Managing virtual servers through VMware vSphere.
  • Working on vulnerabilities and remediation plan on windows servers.
  • Managing virtual machines on Azure cloud and AWS.
  • Hands on experience of working on Azure cloud and AWS.
  • Migrated the on-premises workloads to Azure cloud based on the requirement.
  • Azure network experience, VPN and Express route, Azure DNS, Traffic Manager, and Load Balancers.
  • Responsible for systems and application performance monitoring.
  • To ensure the availability, performance, scalability and security of production systems.
  • Build of new environments for development and test in Azure.
  • Responsible for managing network storage in Azure.
  • Maintained system documentation logs and assisting in troubleshooting and diagnosis of system problems.
  • Monitor, Administer, Troubleshoot and provide L1/L2/L3-Server Level of support for Email infrastructure hosted on Confidential Exchange Server 2010,2013, and O365 for a user base spread across multiple environments and time zones.
  • Attended SRT for high severity incidents (Sev1/2). Providing Root Cause Analysis and defining Action items accordingly.
  • Working on ITIL process Model in which handling Incident Management, Knowledge Management & Problem Management.
  • Awareness of the ITIL framework and its application. Responsible for Incident/Queue Management on Service Now.
  • Hands on Service Now Reports, Remedy, CUIC Reports, and JIRA tool.
  • Perform RCAs, Analyze & provide Improvement Plans on Clients/Licensees escalations.

Associate Consultant

Capgemini Technology Services India Limited
Noida
11.2016 - 12.2020
  • Managed over 500 servers which include Prod, Development, Application Servers which runs with Windows 2008/2012/2016 Operating System and Linux.
  • Good exposure on Infrastructure Operation and Patching management activities.
  • Troubleshooting Server issues like Memory Error, CPU Usage, Service Failure and server restart, Disk Space, Error log.
  • Working on Active Directory. Managing OU, adding machines to OU, providing group access, adding/creating new users.
  • Managing virtual servers through VMware Virtual Machine Manager (Hyper-V).
  • Working on vulnerabilities and remediation plan on Linux and windows servers.
  • Working for McDonalds Australia & New Zealand Client to provide end to end support on their operations, networking, hardware & applications such as NewPOS, EBOS, EOPS.
  • Managing Database - SQL and PL SQL. Working on SQL server. Managing Database through SQL server management studio.
  • Deployment of POS Application for Point of Sales (POS) terminals.
  • Responsible for effective communication between different support groups. Responsible to handle real time technical escalation.
  • Working on ITIL process Model in which handling Incident Management, Knowledge Management & Problem Management.
  • Awareness of the ITIL framework and its application. Responsible for Incident/Queue Management on Service Now.
  • Conduct interviews and manage trainings for both L1 & L2 Team before on-boarding for Production floor.
  • Perform RCAs, Analyze & provide Improvement Plans on Clients/Licensees escalations.
  • Hands on Service Now Reports, CUIC Reports, and JIRA tool – Deployments & Promotion & Active – Directory for MCD accounts.

Education

B. Tech - Electronics &Comm.

Bansal Institute of Science &Technology
Bhopal
06.2011 - 05.2015

HSC - CBSE Board

Central Academy Secondary School
Lucknow
04.2010 - 05.2011

SSC - CBSE Board

Central Academy Secondary School
Lucknow
04.2008 - 05.2009

Skills

  • Azure Cloud

  • AWS Cloud

  • Windows Server administration

  • Linux Administration

  • VMware infrastructure management

  • Networking

  • ServiceNow platform expertise

  • JIRA

  • Rally

  • GitHub

  • Jenkins

  • Harness

  • Splunk

  • AppDynamics

  • OpenSearch

  • SQL Developer

  • Venafi

  • Remedy

  • Application Maintenance

  • Strategic planning

  • Business analysis expertise

  • Effective interpretation abilities

  • Agile Project Management

  • ITIL

  • Change Management

  • Performance Optimization

  • Team Building

  • Application Maintenance

  • Windows

  • Linux

  • Azure Cloud

  • AWS Cloud

Certification

Microsoft Certified Microsoft Azure Administrator Associate

Timeline

Analyst Engineer - II

National Australia Bank
01.2023 - Current

Engineer – Infrastructure Platform & Cloud

Navisite
12.2020 - 12.2022

Associate Consultant

Capgemini Technology Services India Limited
11.2016 - 12.2020

B. Tech - Electronics &Comm.

Bansal Institute of Science &Technology
06.2011 - 05.2015

HSC - CBSE Board

Central Academy Secondary School
04.2010 - 05.2011

SSC - CBSE Board

Central Academy Secondary School
04.2008 - 05.2009

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PIYUSH PANDEYApplication Infrastructure Engineer