Piyush Pandey
Kolkata ,West Bengal
Summary
As a meticulous AR Analyst boasting over four years of specialized experience in accounts receivable management, I bring a wealth of expertise in fine- tuning financial processes. My proficiency lies in reconciling accounts with precision, swiftly pinpointing discrepancies, and devising effective collection strategies that significantly enhance cash flow. I am adept at harnessing the power of cutting-edge accounting software and ERP systems to refine operations and guarantee utmost accuracy. My professional journey is marked by a consistent track record of diminishing outstanding balances and markedly improving Days Sales Outstanding (DSO) metrics, underscoring my strong analytical and problem-solving skills. My dedication to achieving superior outcomes is unwavering, and I am eager to apply my AR management acumen to bolster the financial fortitude of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Specialist (SME)
Fortrea Pvt. Ltd
09.2023 - Current
- Expertly directed end-to-end P&L oversight for RCM initiatives, ensuring adherence to production and quality benchmarks within designated timeframes
- Showcased proficiency in navigating claims processes with leading insurers such as UHC, Cigna, Aetna, BCBS, and TRICARE
- Crafted and presented detailed performance reports to stakeholders, providing critical insights and data-driven strategies
- Pioneered training programs and knowledge transfer for new staff, significantly elevating team capability and operational performance
- Conducted meticulous internal audits and offered targeted support to team members, fostering continuous improvement
- Actively disseminated updates on payer trends to team, ensuring alignment with industry evolutions.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Determined customer needs and developed program initiatives according to preferences.
- Established robust system for tracking and reporting on key performance indicators, allowing for data-driven approach to program enhancements.
- Spearheaded creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
- Managed Approximately 30 Inbound and Outbound calls, emails, and faxes per day from customers'
Senior AR Analyst
Sun Knowledge Pvt. Ltd
03.2022 - 08.2023
- Management (RCM) projects, ensuring consistent delivery of production and quality targets across daily, weekly, and monthly timelines
- Demonstrated expertise in managing claims with major insurance providers, including UHC, Cigna, Aetna, BCBS, and TRICARE
- Delivered comprehensive reports to clients and senior management, showcasing performance metrics and strategic insights
- Led training and knowledge transfer (KT) for new hires, enhancing team proficiency and operational excellence.
- Developed customized reports for management to track key performance indicators in accounts receivable operations.
- Boosted team productivity, managing high volume of accounts while maintaining close attention to detail and accuracy.
- Trained new hires on accounts receivable procedures, contributing to a knowledgeable and efficient workforce.
- Participated in annual audits as needed, providing necessary documentation in a timely manner.
- Identified opportunities for process improvements within AR department, leading initiatives that increased efficiency without sacrificing quality or compliance standards.
- Collaborated with cross-functional teams to resolve billing discrepancies and ensure proper revenue recognition.
Team Lead (AR Caller)
Kaash Infotech
01.2021 - 02.2022
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Held weekly team meetings to inform team members of company news and updates.
- Led and optimized team performance through strategic coordination, auditing, and supervision, ensuring consistent achievement of productivity targets
- Collaborated with management to assess and implement automation opportunities, streamlining collections process
- Demonstrated exceptional reliability and punctuality in maintaining work schedules and adhering to break times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed Approximately 30 incoming calls, emails, and faxes per day from customers.'
AR Caller
Kaash Infotech
06.2020 - 12.2020
- Established positive rapport with insurance representatives, fostering strong relationships that facilitated swifter issue resolution.
- Displayed adaptability by staying current with industry trends and insurance policy updates, incorporating new knowledge into daily AR Caller tasks for optimal results.
- Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
- Expedited claim resolution by conducting thorough research on denied or underpaid claims.
Customer Care Executive
Next Limit Consultancy Ltd
03.2019 - 04.2020
- Delivered exceptional customer support, consistently exceeding expectations
- Proactively recommended strategies to enhance customer satisfaction
- Served as a key communication hub, effectively disseminating information to the team
- Expedited high-quality resolutions to customer inquiries.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept accurate records of all customer interactions and transactions.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Education
Masters of Computer Application - Computer Science And Programming
Amity University
Noida 10.2024
Bachelor of Commerce - Accounting And Finance
Shyama Prasad College, Calcutta University
Kolkata, India10.2020
12th - Accounting And Finance
Maria's Day School
Kolkata 05.2017
10th -
St. Luke's Day School
Kolkata, India03.2015
Skills
- Revenue Cycle Management
- Skill Development
- Group and individual instruction
- Performance Assessments
- Project Management
- Problem-Solving
- Healthcare Procedure and Knowledge
Certification
- Lean Six Sigma Yellow Belt
- Microsoft Power BI
- Data Analyst 101: Excel Formulas & Functions
Languages
English
Bilingual or Proficient (C2)
Bengali
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Program Specialist (SME)
Fortrea Pvt. Ltd
09.2023 - Current
Senior AR Analyst
Sun Knowledge Pvt. Ltd
03.2022 - 08.2023
Team Lead (AR Caller)
Kaash Infotech
01.2021 - 02.2022
AR Caller
Kaash Infotech
06.2020 - 12.2020
Customer Care Executive
Next Limit Consultancy Ltd
03.2019 - 04.2020
Masters of Computer Application - Computer Science And Programming
Amity University
Bachelor of Commerce - Accounting And Finance
Shyama Prasad College, Calcutta University
12th - Accounting And Finance
Maria's Day School
10th -
St. Luke's Day School
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