Piyush Panwar
New Delhi
Summary
Dedicated and results-driven Traveler Service Associate and Customer Service Associate with extensive experience in managing customer queries across multiple platforms, including phone, chat, and email. Proficient in ticketing systems such as Amadeus and Farelogix, with a proven track record in facilitating exchanges, refunds, and name corrections. Committed to delivering exceptional customer service and enhancing the travel experience for customers.
Overview
2
2
years of professional experience
Work History
Traveler Service Associate
IGT Solutions Pvt Ltd.
Gurugram
12.2022 - Current
- Assisted customers with travel bookings, including flights, accommodations, and itineraries, resulting in an increase in customer satisfaction.
- Processed ticket exchanges, refunds, and name corrections efficiently, ensuring compliance with company policies.
- Utilized Amadeus and Farelogix for ticketing, ensuring accurate fare calculations and timely processing.
- Document customer interactions in the CRM system, ensuring accurate and up-to-date records.
- Resolve customer complaints efficiently, ensuring a positive customer experience, and fostering loyalty.
- Collaborate with team members to improve processes and enhance service delivery.
US Mortgage Process Associate
OD Business Solutions Pvt Ltd.
Gurugram
02.2024 - 07.2024
- Assist clients in navigating the mortgage application process, ensuring all required documentation is gathered and submitted accurately.
- Evaluate financial information and credit histories to determine loan eligibility and recommend appropriate mortgage products.
- Maintain relationships with clients, providing updates throughout the loan process, and addressing any inquiries or concerns.
- Communicated with clients to collect required information and explain loan terms and conditions.
- Assisted in the preparation of loan files for underwriting, ensuring compliance with regulations and company policies.
Education
Bachelor of Computer Applications -
Indira Gandhi National Open University (IGNOU)
New Delhi, India01-2023
Skills
- Excellent verbal and written communication skills, adept at engaging with diverse customer backgrounds
- Strong analytical skills, capable of quickly diagnosing issues, and providing effective solutions
- Experienced with CRM software (eg, Salesforce, Voyager, Voyager Classic), and Microsoft Office
- The ability to prioritize tasks and manage time effectively in a fast-paced environment
- Team collaboration: Proven ability to work collaboratively within teams to achieve shared goals
Affiliations
- Travel Enthusiast: Passionate about exploring new cultures and destinations. Recent travels include Himachal pradesh and Uttarakhand, where I immersed myself in local traditions, engaged with residents, and documented my journeys through photography and writing.
- Photography: Enjoy capturing landscapes and urban scenes, with a focus on nature photography.
- Fitness: Regularly engage in running and gyming, promoting physical health and mindfulness.
Accomplishments
- Customer Service Excellence Award
IGT Solutions Pvt Ltd., 2023
Honored for exceptional customer feedback and resolving customer issues in a timely manner.
Timeline
US Mortgage Process Associate
OD Business Solutions Pvt Ltd.
02.2024 - 07.2024
Traveler Service Associate
IGT Solutions Pvt Ltd.
12.2022 - Current
Bachelor of Computer Applications -
Indira Gandhi National Open University (IGNOU)
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