Piyush Prashant
Hyderabad
Summary
Experienced Supply Chain SaaS Consultant & DevOps Specialist with 6–8 years of expertise in customer support, solution deployment, and post-production management for Blue Yonder / JDA Supply Chain and INFOR WMS and Planning solutions. Skilled in providing functional and technical support during customer upgrades, rollouts, and SaaS deployments, ensuring smooth transitions and minimal disruptions. Strong ability to triage and resolve complex customer issues, conduct root cause analysis, and implement preventive solutions.
Overview
8
8
years of professional experience
Work History
Product Support Analyst
Infor India Private Limited
10.2022 - Current
- Provided customer-facing support for SaaS-based INFOR WMS/ Supply Chain Planning solutions, ensuring seamless issue resolution.
- Led troubleshooting and resolution for on-premise and cloud-hosted environments, with a focus on Microsoft Azure SaaS solutions.
- Worked closely with clients to enhance SaaS consumption, adoption, and business value KPIs related to supply chain planning.
- Assisted in the implementation and optimization of Enterprise Supply Planning, Demand, Fulfillment, and Order Promiser solutions.
- Collaborated with DevOps teams to deploy and monitor supply chain applications in cloud-based environments.
- Conducted root cause analysis and performance tuning to improve system efficiency and reduce downtime.
- Advised customers on best practices for supply chain processes and JDA Demand Planning solutions.
- Partnered with cross-functional teams to drive process automation, scalability, and system enhancements.
Senior Software Engineer
Accenture Solutions Private
05.2017 - 09.2022
- Provided technical support and consulting for Blue Yonder / JDA Supply Chain Planning solutions to global customers.
- Assisted in configuring and maintaining SaaS-based supply chain applications, ensuring high availability and scalability.
- Engaged in incident management, troubleshooting, and proactive monitoring of supply chain solutions in cloud environments.
- Developed automation scripts and best practices to optimize DevOps processes for SaaS-based deployments.
- Worked with customers to align supply chain business processes with software capabilities for improved efficiency.
- Supported clients in onboarding, training, and adoption of supply chain planning solutions.
- Partnered with internal product and engineering teams to identify enhancements and address system gaps.
- Led cross-functional initiatives to drive customer satisfaction, SLA compliance, and process improvement.
Education
Bachelor of Science - Computer Science
KIIT UNIVERSITY
04.2017
Skills
- Worked in SAAS product including cloud MT
- SQL server and PLSQL
- JDA WMS and INFOR WMS product[cloud and on premise]
- Data Correction
- Jira Tool
- Java/J2EE concepts – JDBC, C
- Supply chain Management and ERP experience
- MS Office and MS Excel and Google Data Studio
- POSTMAN TOOL
- Certification on ITIL
- Service Now
- UNIX and LINUX
Timeline
Product Support Analyst
Infor India Private Limited
10.2022 - Current
Senior Software Engineer
Accenture Solutions Private
05.2017 - 09.2022
Bachelor of Science - Computer Science
KIIT UNIVERSITY
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