Piyush Prashant

Troubleshoot and resolve issues in Infor WMS using strong knowledge of SQL and Java by analyzing logs, application behavior, and database records.

Provide exceptional customer support with clear and timely communication via Chat, Phone, and Email.

Deliver direct technical support using ServiceNow (SNOW) or similar ticketing tools, ensuring accurate ticket logging and resolution tracking.

Own and manage multiple support tickets concurrently, prioritizing based on urgency and business impact.

Create and update internal knowledge base articles and contribute to user-facing documentation for Infor WMS troubleshooting and best practices.

Collaborate with cross-functional teams (Product Engineering, QA, Infrastructure) globally to investigate and resolve product defects or escalated cases.

Act as a bridge between customers and product teams, helping identify, document, and communicate system bugs, enhancement requests, or configuration issues.

Provide on-call support during off-hours as part of a scheduled rotation to support business-critical operations.

Be flexible to work in rotational shifts to support global WMS operations and customer time zones.

Engage with cross-functional teams and external partners to optimize logistics operations within the BY WMS framework.

Build and manage performance dashboards with data pulled from BY WMS, focusing on efficiency, cost, and on-time performance.

Enforce data quality and governance standards across BY WMS reporting to ensure reliability and actionable insights.

Lead projects involving BY WMS discrete functions, such as inventory accuracy, wave planning, and task management.

Use advanced SQL, Power BI, and Teradata for analyzing large datasets originating from BY WMS tables and logs.

Drive automation of repetitive analytics tasks within BY WMS reporting functions to improve analyst productivity.

Conduct spend and return analysis to identify trends and cost-saving opportunities using BY data sets.

Support transformation programs in BY WMS, integrating AI/ML for intelligent slotting, labor planning, and fulfillment accuracy.

Deliver regular updates and recommendations to leadership based on BY WMS analytics and performance metrics.

Coordinate with business and IT stakeholders for enhancements, configuration changes, and reporting needs within BY WMS.