Piyush Rajkumar Chauhan
Gurgaon
Summary
Energetically drove operational excellence at DSV AIR & SEA PVT LTD, mastering operations management and enhancing customer relations. Lead LCL and groupage shipments, achieving significant efficiency improvements. Excelled in adaptability and communication, ensuring seamless coordination across teams and counterpart handling key clients like Adidas, Piaggio and Polaris.
Overview
6
6
years of professional experience
Work History
Assistant Manager
DSV AIR & SEA PVT LTD
GURGAON
12.2021 - Current
- Developed and implemented operational strategies to optimize the movement and handling of console boxes from ICD Garhi Harsaru, ensuring timely and cost-effective logistics operations.
- Efficiently managed LCL and groupage shipments to key global ports, including Hamburg, Denmark, Felixstowe, New York, and others, ensuring compliance with international shipping standards.
- Handled LCL and FCL shipments for key client Adidas, covering a wide range of global destinations, e.g., Jakarta, Manila, etc.
- Coordinated with customers and CFS/ICD teams to ensure a seamless operational flow and timely cargo movement.
- Addressed customer service inquiries and complaints efficiently, ensuring high levels of client satisfaction.
- Oversaw the timely placement of bookings and containers for stuffing buyer consolidations and groupage boxes; issued bookings to shippers for FCL shipments.
- Successfully handled key accounts such as Piaggio (Italy) and Polaris (Poland).
- Liaised with the finance department to facilitate timely vendor payment releases.
Customer Service Executive
Bollore Logistics
Gurgaon
01.2021 - 11.2021
- Collaborated cross-functionally with internal departments (operations, sales, finance, etc.). To ensure a seamless customer experience and maintain high levels of customer satisfaction.
- Conducted proactive follow-up calls with customers regarding shipment inquiries, upcoming orders, and service feedback, enhancing client engagement and retention.
- Managed buyer consolidation for key French customer Maisons Du Monde, including the issuance of FCL bookings to shippers, ensuring alignment with shipping schedules, and compliance requirements.
- Provided freight rate quotations for prepaid shipments, maintaining close communication with the operations team to ensure feasibility and profitability.
- Ensured timely placement of bookings and containers at ICD DADRI and Nhava Sheva for buyer consolidations, avoiding delays in cargo movement.
- Coordinated with the operations team for the timely submission of Shipping Instructions (SI), and ensured proper arrangement of shipment documentation in compliance with carrier and customs requirements.
Executive
Bollore Logistics
Mumbai
04.2019 - 11.2020
- Maintained regular communication with shippers, collaborated with customer service teams, and coordinated with the CFS team to ensure smooth cargo handling and customer satisfaction.
- Handled LCL shipments for a variety of customers and global ports, ensuring timely dispatch, consolidation, and accurate documentation.
- Managed booking placements with carriers, and closely followed up for DO releases, avoiding shipment delays.
- Oversaw the placement of containers and provided shipment planning instructions to the CFS team, optimizing space utilization and loading schedules.
- Prepared and issued critical shipping documents, including carting orders, bills of lading, and invoices, ensuring accuracy and regulatory compliance.
- Maintained communication with co-loaders to follow up on shipment details and documentation, supporting efficient cargo consolidation, and on-time dispatch.
Education
PGDM - Supply Chain Management
Welingkar Institute Of Management
Mumbai06.2020
Bachelor In Management Studies (BMS) - Marketing
Viva College
Mumbai04.2018
Junior College - Commerce
Holy Family Convent English High School
Mumbai02.2015
Schooling -
Holy Family Convent English High School
Mumbai06.2013
Skills
- Operations Management
- Customer Relations
- Time management
- Active listening
- Adaptability
- Communication
- Decision-making
- Team collaboration
- Scheduling and planning
Interests
Hobbies include Listening Music, Gardening and exploring new technology
Accomplishments
Received GAB award (Going Above and Beyond) at DSV.
Timeline
Assistant Manager
DSV AIR & SEA PVT LTD
12.2021 - Current
Customer Service Executive
Bollore Logistics
01.2021 - 11.2021
Executive
Bollore Logistics
04.2019 - 11.2020
PGDM - Supply Chain Management
Welingkar Institute Of Management
Bachelor In Management Studies (BMS) - Marketing
Viva College
Junior College - Commerce
Holy Family Convent English High School
Schooling -
Holy Family Convent English High School
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