Piyush Sable

Proficient in utilizing monitoring tools such as Grafana, Prometheus, ELK, AppDynamics and internal monitoring tool such as NextGen Ops (NGO) to maintain performance and reliability.

• Worked in Unix/Linux system using Unix/Linux commands and to set up necessary prerequisites for setting up new service in server and well-versed in providing robust support in production environments on Unix/Linux platforms.
• Prepared and worked with SQL queries to fetch data from databases to support business/product team for migration activities as well as for service request tickets resolution.
• Created, Tested and Onboarded Regex for PAAS and IAAS services for application log monitoring in two different monitoring tools.
• Worked along with different teams on setting up complete application infrastructure from scratch and delivered it to business before deadline.
• Worked on application migration from GCP (Google Cloud Platform) to RHOS (RedHat OpenShift) in-house infrastructure which includes end to end setup i.e., from server procurement, performing pre-requisites provided by different technology teams, onboarding to monitoring tools, taking change requests, and sanity testing.
• Ensured smooth software deployments by thoroughly testing applications before release, reducing post-launch issues significantly.
• Proactively addressed security vulnerabilities within the production environment by conducting regular audits and implementing necessary updates or patches as needed.
• 24/7 monitoring of IT applications environment and support, for running ITIL-compliant global IT support operation
• Ensuring customer requirements are met in terms of communication, prioritizing, escalating, and Resolving incidents and requests
• Worked on the various issue tickets logged by the customer/business team and providing the solution with the given ETA.
• Assisted project managers with the planning, execution, and evaluation of production support activities by taking ownership of the tasks assigned within ETA and ensuring successful outcomes for all projects/tasks.
• Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
• Mentored junior production support engineers, providing guidance on best practices and helping them develop the skills necessary for long-term career growth within the industry.
• Quick learner to take up new tasks and responsibilities and deliver within ETA. Can work effectively in cross functional teams to complete the tasks
• Good communication skills, can play individual or as team & adoptable to every environment 24*7