Piyush Sahni
New Delhi
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Direct Manager
Ericsson Global Services
Gurugram
07.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Directed recruitment, hiring, and training of new staff members.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
- Analyzed market trends and competitor activity to inform business strategy.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Monitored staff performance and addressed issues.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Delegated work to staff, setting priorities and goals.
Manager - Training & Development
Concentrix
Gurugram
07.2021 - 07.2024
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Led training classes and recorded instruction for later use.
- Monitored training costs to maintain training budget.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Presented training information via role playing, simulations and team exercises.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Explored new technologies to address or identify gaps and provide standardization and optimization.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Maintained comprehensive database to track training, certifications and qualifications.
- Designed training schedules for new and existing employees.
- Produced reports and maintained training documents to support training activities.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Mentored team members to succeed and advance within department and company.
- Implemented training improvements to achieve desired results.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
Training Manager
Teleperformance
Gurugram
10.2009 - 02.2021
- Identified areas of improvement in existing training methods and procedures.
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Maintained records of employee participation in all training activities.
- Evaluated instructor performance during classes and provided feedback as needed.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Provided coaching and mentorship programs for staff members.
- Researched emerging trends in corporate learning solutions and technologies.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Advised management on best practices related to employee education initiatives.
- Managed budgeting process for training programs within the organization.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Conducted assessments to determine skill gaps of existing personnel.
- Monitored progress of trainees through feedback from managers and supervisors.
- Created post-training evaluation surveys to measure performance improvement.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Collaborated with subject matter experts to develop relevant content.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Developed testing and evaluation procedures to drive effective outcomes.
- Reported progress against planned activities to secure management support and achieve objectives.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Mentored team members to succeed and advance within department and company.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Developed new training programs in compliance with company and government standards.
- Conducted evaluations of training courses to uncover areas in need of improvement.
Education
Graduation in B.COM - B.COM
Delhi University
New Delhi10-2014
Senior Secondary Schooling - Accountancy, Commerce, English & Mathematics
National Institute of Open Schooling
New Delhi07-2009
Secondary Schooling - Maths, English & Science
Kendriya Vidyalaya
New Delhi05-2006
Skills
- Staff Development
- Business Development
- Strategic Planning
- Performance Management
- Expense Tracking
- Contract Management
- Operations Management
- Policy Implementation
- Business Administration
- Workforce Management
- Project Management
- Staff Training and Development
- Lead Generation
- Staff Management
- Performance Evaluations
- Business Planning
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Time Management
- Budget Control
- Key Performance Indicators
- Cross-functional team management
Certification
- Trained the Trainer Certified
- Best Enterprise Standard of Telepeformance Certified
- Six Sigma Certified
- Generative Artificial Intelligence
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
HR Direct Manager
Ericsson Global Services
07.2022 - Current
Manager - Training & Development
Concentrix
07.2021 - 07.2024
Training Manager
Teleperformance
10.2009 - 02.2021
Graduation in B.COM - B.COM
Delhi University
Senior Secondary Schooling - Accountancy, Commerce, English & Mathematics
National Institute of Open Schooling
Secondary Schooling - Maths, English & Science
Kendriya Vidyalaya