Piyush Sahu
Hyderabad
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Specialist - Vulnerable Member's Team
Tide Platform Technology and Servicing Pvt Ltd
Hyderabad
01.2021 - Current
- Assessed customer needs and delivered resolutions to meet those needs.
- Supervised and trained customer service agents to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Reviewed processes and procedures to identify areas of improvement.
- Assisted customers with product inquiries and resolving complex cases promptly and professionally.
- Organized events, such as trainings or Q&A sessions, to provide additional support to other teams.
- Collaborated with departments such as Ongoing monitoring and Fincrime to collect information during reviews or investigations.
- Good Knowledge of Money laundering, regulations and guidelines.
- Documented all findings in a clear, concise manner for the relevant team to review.
Guest Relations Executive
The Trident Hyderabad
Hyderabad
12.2017 - 01.2021
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Assisted guests with check-in, check-out, and other inquiries in a timely manner.
- Managed reservations for large groups or extended stays as needed.
- Processed payments from guests promptly and accurately.
- Maintained an up-to-date knowledge of hotel services, facilities, and amenities.
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
- Tracked guest feedback to identify areas of improvement within the organization.
Real Estate Advisor
Four Clover Reality Pvt Ltd
Bangalore
08.2017 - 11.2017
- Developed and maintained relationships with local vendors to ensure quality services for clients.
- Secured business by making sales calls within assigned territory by visiting in person, calling by phone and emailing.
- Made outbound sales calls to potential customers to promote products and services.
- Maintained detailed records of sales calls and activities using CRM software.
Education
Bachelor of Science - Hospital Administration
Kerala Public School
Jamshedpur, Jharkhand07-2017
Skills
- Customer Engagement
- Phone Etiquette
- Performance-driven
- Inbound and outbound calls
- Team building
- Critical Thinking
- Analytical Skills
Languages
English
First Language
Certification
- Whistleblowing Pathway
- Anti-Money Laundering Pathway
- Lean Six Sigma Yellow Belt
Timeline
Senior Specialist - Vulnerable Member's Team
Tide Platform Technology and Servicing Pvt Ltd
01.2021 - Current
Guest Relations Executive
The Trident Hyderabad
12.2017 - 01.2021
Real Estate Advisor
Four Clover Reality Pvt Ltd
08.2017 - 11.2017
- Whistleblowing Pathway
- Anti-Money Laundering Pathway
- Lean Six Sigma Yellow Belt
Bachelor of Science - Hospital Administration
Kerala Public School
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