Piyush Sardana
__________________
New Delhi
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. To be able to use my strengths in the best possible manner to bring profits and desire to continuously improve and innovate.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
XCEEDANCE Consulting India Pvt. Ltd.
08.2021 - Current
- Providing end to end support and assistance to Underwriting team to bound the policies.
- Processing and Quality Check in IRS (International Reservation System) and Duck Creek system like Bound, Revise-binds, Endorsements etc of E&P, Casualty line of business for UK and Ireland region
- Validation of the booked policies with the invoice.
- Involvement in testing part like functional, regression in order to move the business booking from IRS (International reservation system) to the Duck Creek system
- Involvement in calls with Underwriters and IT team for the smooth transition of business from IRS to Source (Duck Creek System)
- Promoted as a Quality Auditor in Aug'23.
- Monitored and tracked user progress to identify improvement opportunities.
- Mentored junior team members, contributing to their professional growth and development.
- Promoted as a Subject Matter Expert in March'24.
Process Developer
GENPACT India Pvt. Ltd.
03.2014 - 07.2021
- Policy Validation, Endorsement changes, documentation, review seeking approval if and any discrepancy in provided info and AHI Guideline
- Respond to queries of team, via call or email, Conduct refresher training and Contribute to and participate in knowledge sharing sessions
- Ensuring that information for new/existing policies or plans are recorded in the system, makes amendment as per instruction of field office or client request
- Focus on Meet process SLAs productivity and quality targets within the established timeline.
- Being the most experience within team, do manage the team in manager absence.
- Handling Rushes Request, Critical Clients Request and Escalation request and closed on top Priority
- Mentoring and monitoring performance of New Hires (both productivity and accuracy standpoint) and reporting same to FLM
- Support the team lead in assigning the work and check status for that after every hour
- Generating VIC report for team to know their eligibility criteria of each specialist.
- Making note of that AHIs that are not yet fully updated by client and have them updated
- Contact To client special unit (CSU) through Chat and Email Process and going for Client Call Regarding Update and difficulties that we are facing while processing.
- Also being part of the team for the transition of new business from the Canada region.
Education
Bachelor Of Commerce -
University of Delhi
Delhi2011
Skills
Positive attitude, ability to interact with many levels and deal with issues in a mature and professional manner
Ability to work in a Team as well as independently
Punctual, Sincere and Hard Working
Training and mentoring
Personal Information
- Father's Name: Mr. Ravi Kant Sardana
- Date of Birth: 09/03/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Awards and Acheivements
- Achieved the Superstar Award three times (2016, 2017, and 2020) at Genpact.
- Earned the Silver Award in 2019 at Genpact.
- Recognized as the best team performer with the Protostar Award five times at Genpact.
- Received multiple Bronze Awards for maintaining high standards of accuracy and production, and for managing critical clients at Genpact.
- Awarded with the ACE of Initiative for contributing to an accuracy improvement project at Xceedance.
- Honored with the Pinnacle Award for achieving 100% accuracy in quality checks in Q2 2023 at Xceedance.
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Timeline
Subject Matter Expert
XCEEDANCE Consulting India Pvt. Ltd.
08.2021 - Current
Process Developer
GENPACT India Pvt. Ltd.
03.2014 - 07.2021
Bachelor Of Commerce -
University of Delhi