Summary
Overview
Work History
Education
Skills
Timeline
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Piyush Sharma

Facilities Administrator
Gurgaon,HR

Summary

Address: - House No- 677, Sec-9A, Gurgaon, Haryana. ________________________________________________________________________ Work Environment: - Knowledgeable and dedicated customer service professional with extensive experience in facility industry. Solid team player with outgoing, positive demeanor and proven skills in establishing relation with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of post-secondary education
5
5
years of professional experience

Work History

CBRE South Asia Pvt. Ltd
05.2019 - Current
  • American Express Campus Gurgaon).
  • Facility Executive].
  • Raising Colleague’s complaints and ensure that it will be resolve the client’s query.
  • Sorting out colleague’s query through Calls, Email and Face to face.
  • Make sure that calls of the team should be up to the mark and can give the satisfactory answer to the client.
  • Generating reports throw IWMS to excel for Pending Complaints of all sites.
  • Generating dump data and sending to all the sites.
  • Managing gym data and making cards.

Customer Relation Executive

Cushman and Wakefield, CRE
06.2018 - 04.2019
  • Raising client's complaints and ensure that it will be resolve the client's query.
  • Sorting out client's query through Calls, Email and Face to face.
  • Checking the calls of team and doing Analysis on their calls.
  • Make sure that calls of the team should be up to the mark and can give the satisfactory answer to the client.
  • Give training to the team member about the process.
  • Make sure that team should follow the proper protocols of the company.
  • Sharing the feedback of calls observation with team and managers.
  • Managing Shifting in shifting out.
  • Maintaining data of all resident (owners and tenants).

Customer Relation Executive

CRE
11.2017 - 03.2018
  • Raising client's complaints and ensure that it will be resolve the client's query.
  • Generating reports for pending complaints monthly Mis, weekly Mis, sending daily escalation report to seniors.
  • Taking feedback from client's and if its negative so escalate it to the next level trying to Resolve their concern at our end.
  • Sorting out client's query through Calls, Email.
  • Helping in event management at society level.
  • Facility Executive] [ Vatika Group] [Gurgaon].

Colliers International
01.2016 - 10.2017
  • (TATA Primanti sec-76, Gurgaon), Raising client's complaints and ensure that it will be resolve the client's query.
  • Checking the calls of team and doing Analysis on their calls.
  • Make sure that calls of the team should be up to the mark and can give the satisfactory answer to the client.
  • Give training to the team member about the process.
  • Make sure that team should follow the proper protocols of the company.
  • Sharing the feedback of calls observation with team and managers.

Education

Master of Business Administration -

Subharti University
05.2017 - 08.2018

Bachelor of Commerce -

Kolhan University
05.2012 - 08.2015

12th -

NIOS
03.2011 - 05.2012

10th

CBSE
03.2009 - 05.2010

Skills

Excellent communication skills

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Timeline

CBRE South Asia Pvt. Ltd
05.2019 - Current

Customer Relation Executive

Cushman and Wakefield, CRE
06.2018 - 04.2019

Customer Relation Executive

CRE
11.2017 - 03.2018

Master of Business Administration -

Subharti University
05.2017 - 08.2018

Colliers International
01.2016 - 10.2017

Bachelor of Commerce -

Kolhan University
05.2012 - 08.2015

12th -

NIOS
03.2011 - 05.2012

10th

CBSE
03.2009 - 05.2010

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Piyush SharmaFacilities Administrator