Piyush Sharma
Mandsaur,
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Art of Living Teacher - Children & Teens
The Art of Living
10.2023 - Current
Customer Success Manager
FieldAssist
Bangalore
06.2021 - Current
- Driving growth and success in the FMCG, FMCD, and Apparel sectors through technology-driven solutions
- Adept at understanding complex problem statements and leveraging technological advancements to deliver innovative and effective solutions
- Assisted customers with onboarding and product setup to foster successful adoption and usage
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Created and maintained comprehensive customer success documentation for internal and external use
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics
- Collaborated with sales and product teams to address customer success objectives
- Established strong relationships with key customers, resulting in increased customer loyalty
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Coordinated project planning and execution with team members and team leads
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Utilized customer feedback to inform changes and improvements to customer success plans
- Leveraged data and analytics to make informed decisions and drive business improvements.
Volunteer
The Art of Living
05.2013 - Current
Management Head
Intellect Browsers' Consortium
02.2019 - 02.2020
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Prepared annual budgets with controls to prevent overages
- Devised and implemented innovative and marketing campaigns to promote events
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
BTech - Bachelor of Technology Electrical Engineering -
Maulana Azad National Institute of Technology Bhopal
05.2021
PCM -
NS Singhvi School
07.2016
Skills
- Documentation
- Customer Communication
- Workload Prioritization
- Customer Account Management
- Strategic Planning
- Client Relations
- Staff Mentoring & Leadership
- Key Accounts Development
- Customer Relationship Building
- Training Programs
- Business Development
- Inter-Department Collaboration
- Stakeholder Management
- Software
- SQL
- Python
- Asana
- Strategic Communications
- Customer Relations
- Report Analysis
- Customer Retention
Certification
- Developing Executive Presence
- Vocational Training - BHEL, Bhopal
- Foundations of Performance Management
Honors Awards
Mukhya Mantri Medhavi Vidhyarthi Yojana (MMVY) Scholarship
Hobbies and Interests
- Playing Guitar
- Cricket
- Cooking
- Meditation
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Art of Living Teacher - Children & Teens
The Art of Living
10.2023 - Current
Customer Success Manager
FieldAssist
06.2021 - Current
Management Head
Intellect Browsers' Consortium
02.2019 - 02.2020
Volunteer
The Art of Living
05.2013 - Current
BTech - Bachelor of Technology Electrical Engineering -
Maulana Azad National Institute of Technology Bhopal
PCM -
NS Singhvi School
- Developing Executive Presence
- Vocational Training - BHEL, Bhopal
- Foundations of Performance Management
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