Piyush Shrivastava
Bengaluru,KA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Senior Client Relationship Analyst
One Savings Bank India
Bangalore, Karnataka
06.2018 - Current
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Arranged service delivery to eleven active contracts by overseeing workers, coordinating resources and setting schedules.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Compiled required documentation such as risk assessment matrix and KPI's to keep contracts compliant with GDPR and FCA requirements.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
- Maintained Proactis database for with contract, vendor and customer information.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Negotiated and administered leasing and service contracts for business.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Performed billing, collection and reporting functions for office generating over $100,000 GBP annually.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Commercial Analyst
Ocwen Solutions Pvt. Ltd.
Bangalore, Karnataka
08.2016 - 05.2018
- Developed and deepened client relationships to cement profitable partnerships.
- Structured and presented business cases for credit recommendation.
- Built and maintained relationships with associates, customers and vendors.
- Researched industry-specific information from outside sources.
- Performed other duties to support goals and objectives of relationship management teams.
- Presented results of financial analyses to clients verbally and in written form.
- Identified risks associated with projects, contract approvals and other client accounting issues.
- Monitored fund and equity investments.
- Led monthly meetings with directors to analyze spending and provide financial recommendations.
- Presented "what if" scenarios for budget assumptions and forecasting strategies.
Customer Relationship Executive
Infosys BPO LTD
Bangalore, Karnataka
05.2015 - 06.2016
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Marketed additional products and services complementing customers' current offerings and adding value.
- Described product and service details to customers to provide information on benefits and advantages.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
Education
Bachelor of Commerce -
Barkatullah University Institute of Technology
Bhopal, Madhya Pradesh 07.2010 - 07.2013
Skills
Client Relationships
New relationship acquisition
Multitasking abilities
Written Communication
Microsoft Office
Data management
Staff Management
Timeline
Senior Client Relationship Analyst
One Savings Bank India
06.2018 - Current
Commercial Analyst
Ocwen Solutions Pvt. Ltd.
08.2016 - 05.2018
Customer Relationship Executive
Infosys BPO LTD
05.2015 - 06.2016
Bachelor of Commerce -
Barkatullah University Institute of Technology
07.2010 - 07.2013