Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Piyush Singh

Piyush Singh

Gurgaon

Summary

Results-driven Account Director with a proven track record in digital transformation and revenue growth. Expertise in leveraging AI applications to enhance customer journeys and foster strategic relationships, driving substantial revenue increases.

Overview

14
14
years of professional experience

Work History

Account Director

Exotel
Gurgaon
03.2022 - Current
  • Managing the top 40 digital-native accounts for Exotel, a portfolio of $8 million (INR 65 crore).
  • Orchestrated the comprehensive onboarding of Uber onto transformative digital channels, including the contact center, SMS, Gen AI, WhatsApp, and voice channels. Collaborated intimately with product teams to architect seamlessly integrated customer journeys for Uber, propelling Uber's trajectory from a dormant zero-revenue account to an extraordinary 20 crore ARR account.
  • Collaborated closely with executive leadership at Uber, Paytm, Urban Company, Mobikwik, Air India, Routematic, OLA, Rapido, Spinny, Blusmart, Cars24, BharatPe, Lenskart, Healthians, Infoedge, OLX, etc. Led GenAI-driven initiatives to create seamless, connected customer journeys, leveraging technology for transformative digital experiences. I scaled up my portfolio from 28 crore to 40 crore in 1.5 years, maintaining the highest portfolio by any individual at Exotel.
  • Collaborated with Infoedge's CTO, CBO, and CPO to spearhead the most substantial customer experience transformation at naukri.com, ensuring compliance with the Digital Personal Data Protection Act, 2020. Instrumental in generating an impressive revenue of 8 crore ARR from inception.
  • Demonstrated a deep understanding of artificial intelligence, machine learning, and GenAI technologies by developing various use cases. Awarded the Medallion of Honor by the CEO five times.

Senior Manager - New Initiatives

Drip Capital
Mumbai
11.2020 - 03.2022
  • Led US market entry and Indian initiatives for Drip Capital, establishing trading arm for supply chain finance products.
  • Increased revenue by 2.5 million USD through onboarding of eight enterprise clients.
  • Built robust pipeline of over 50 potential clients to drive growth.
  • Cultivated relationships with channel partners and importers in North America, identifying new lead generation opportunities.

Account Manager - B2B Business Development

Mobikwik
Gurgaon
12.2019 - 09.2020
  • Maintained pipeline of new partnership opportunities, generating over 40 million USD.
  • Created and executed sales plan, onboarding 21 enterprises with potential GMV of 10 million USD.
  • Drove complete sales cycle from feasibility studies to client onboarding through cold calls and networking events.
  • Engaged C-level executives to build long-term relationships, aligning Mobikwik solutions with business needs.
  • Organized targeted business generation events to connect with industry leaders and influencers.
  • Managed relationships with business heads and executives, fostering strategic partnerships.

Manager - Business Development

OYO
Gurgaon
10.2018 - 09.2019
  • Scaled OYO Townhouse expansion by 650 rooms across 28 signed properties in Gurgaon/NCR.
  • Managed end to end PnL for the cluster.
  • Executed lease and franchise agreements, renegotiating rentals to achieve annual savings of 9 crore.
  • Drove complete lifecycle of new townhouse openings, including feasibility studies and legal closures.
  • Established relationships with developers, and authorities to enhance collaboration.

Manager

Adobe
Noida
06.2018 - 10.2018
  • Drove business growth in digital media and cloud-based products by acquiring new clients in North America.
  • Executed territory sales plan to meet or exceed established quotas, supporting company revenue targets.
  • Achieved quarterly target of $150,000 through strategic upselling and cross-selling to existing clients.
  • Built long-term relationships with customers, ensuring mutual benefits and ongoing collaboration.
  • Maintained consistent communication with key accounts, enhancing awareness of Adobe's offerings.
  • Optimized business development strategies by collaborating with various departments and channel partners.
  • Sold complex, customized learning engagements to boost adoption rates and ROI on Adobe Digital Marketing products.
  • Developed and presented product mix to C-Level executives and IT managers, tailoring pitches to specific needs.

Deputy Manager

Sales & Marketing
Gurgaon
06.2015 - 06.2018
  • Identified strategic growth areas for 5 T Eicher buses, increasing market share from 7% to 12%.
  • Closed deals with prospective customers through digital engagement, meetings, and calls.
  • Led market entry initiative in Tamil Nadu, generating and converting leads through effective sales pitches.
  • Developed CNG bus market in Delhi/NCR with a timely growth strategy for new product markets.
  • Executed a 100-day sales plan, achieving a market share of 10.2%.
  • Collaborated with departments to align efforts towards meeting sales goals.

Sales Engineer

Zeco Aircon
Delhi
01.2012 - 12.2013
  • Drove sales of HVAC equipment, including air purifiers and ducts, for American MNC in India.
  • Established strong relationships with existing and potential customers to enhance partnerships.
  • Grew client portfolio by adding 33 new clients within 13 months.
  • Achieved 70% increase in sales of air purification units during 2012.

Education

MBA - Management Science

School Of Inspired Leadership
Gurgaon
04-2015

Bachelor of Science - Mechanical Engineering

Inderprastha Engineering College
Delhi
05-2011

Skills

  • Digital transformation
  • Customer journey mapping
  • Account management
  • Revenue growth strategies
  • Artificial intelligence applications
  • Business development
  • Effective communication
  • Negotiation techniques
  • Leadership skills
  • Account relationship management
  • Sales process
  • Sales plan implementation
  • Sales presentations

Accomplishments

  • Awarded the Medallion of Honor five times by the CEO in the last three years for overachieving the sales targets
  • Awarded the most efficient sales leader of the year award

Timeline

Account Director

Exotel
03.2022 - Current

Senior Manager - New Initiatives

Drip Capital
11.2020 - 03.2022

Account Manager - B2B Business Development

Mobikwik
12.2019 - 09.2020

Manager - Business Development

OYO
10.2018 - 09.2019

Manager

Adobe
06.2018 - 10.2018

Deputy Manager

Sales & Marketing
06.2015 - 06.2018

Sales Engineer

Zeco Aircon
01.2012 - 12.2013

MBA - Management Science

School Of Inspired Leadership

Bachelor of Science - Mechanical Engineering

Inderprastha Engineering College

Similar Profiles

CREATE PROFILE
Piyush Singh