Piyush Solanki
Bangalore East
Summary
To be associated with an organization that provides most challenging and rewarding career opportunities and to best leverage my talent and capabilities towards the organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Essilor pvt ltd
01.2022 - Current
- Working as O365 specialist level L2
- Ticketing Tool - Servicenow (san diego Q2 - 2022)
- Migrations from Google to Microsoft Globally
- Assisting L1 agents with issues and handling team Ensuring correct projects deliverables will meet needs of stakeholders, legislations, policies standards and quality
- Evaluate organizational needs, determine suitable technical solutions and ensuring that defined requirements are met
- Tools - Supported globally 24/7, outlook issues, AD, installations, granting admin rights, connecting printer to network, handling priority tickets
- Adding windows machine to domain, bitlocker, Azure portal, exchange server, and citrix
- Access type – Azure AD, MS Admin center, exchange admin,(DL and sharemail box), sharepoint , teams admin center and MFA setup
- Licensing and challenges related to Office apps
- Replication of user accounts Domain AD with Azure AD.
ITC Infotech
12.2020 - 12.2021
- Worked as service desk operation as L2
- Handled calls, chats and email
- Supported US clients 24/7, outlook issues, AD, installations, granting admin rights, connecting printer to network, handling priority tickets & SSPR, Adding windows machine to domain, bitlocker
- Azure portal, exchange server
- Worked on servicenow, Microsoft azure portal, O365, Epic Systems EHR
- Remote tool RDP, teamviewer, Teams, LMI, Bomgar
- Familiar with citrix, director and VDI
- Flexible in every shift
- Completed training on
- Healthcare Data security, privacy, and compliance
- Health information technology Fundamentals
- Operations and patient safety for Healthcare IT staff
- Health insurance portability and accountability Act of 1996 (HIPAA)
Kennametal
08.2019 - 10.2020
- Worked as specialist service operation
- Handled calls, chats and email
- Supported globally 24/7, outlook issues, AD, installations, granting admin rights, connecting printer to network, handling priority tickets
- Adding windows machine to domain, bitlocker
- Azure portal, exchange server
- Worked on servicenow, Microsoft azure portal, O365
- Remote tool RDP, teamviewer & teams
- Flexible in every shift
- DAC: 1 basic networking, monitoring on – solarwinds, control-M, silver peak and cisco prime
Technical support
Accenture
01.2018 - 06.2019
- Engineering
- Roles and Responsibilities:
- Provided Technical support to US client Via Chat and remote
- Helped client with Technical queries with software applications, Outlook, printer’s, installations of program
- Supported out of scope troubleshooting as L2 support
- Supported on LMI and Bomgar remote tool
- MAC – printer connection, VPN, OS upgrade, office installation, filevault recovery key, OS disc Utility, file tranfer to external hard drive, and run windows xp on mac
HPE
01.2017 - 01.2018
- IT service desk
- Roles and Responsibilities:
- Resolve User’s issues or escalate the Tickets
- Supported user’s on Outlook issues and password and provided access on Active Directory.
Education
Bachelor of Business Administration -
Piyush Solanki #08,Techno School Rd
BBA -
Immanuel Institute of Social ScienceBangalore University
2017
P.U.C -
Indo Asian Academy
2014
10th standard -
R.G.M High school
2010
Skills
- Self-Motivated
- Teamwork and Collaboration
- Excellent Communication
- Analytical and Critical Thinking
- Training and Development
- MS Office
- Flexible and Adaptable
- Good Telephone Etiquette
- Critical Thinking
- G-Suite
- Active Listening
- Attention to Detail
Would like to involve in learning new technologies or methodologies, sports and series & movies
(1). Well at this point, Coding has become so dominant across industries that coding might soon be basic life skill. also some essential skills like cloud computing platforms, For the fact AI is improving enterprise performance and productivity bu automating processes.
(2). In sports i like Cricket, Football and marital arts.
(3). And im very fond of movies and series.
Timeline
Essilor pvt ltd
01.2022 - Current
ITC Infotech
12.2020 - 12.2021
Kennametal
08.2019 - 10.2020
Technical support
Accenture
01.2018 - 06.2019
HPE
01.2017 - 01.2018
Bachelor of Business Administration -
Piyush Solanki #08,Techno School Rd
BBA -
Immanuel Institute of Social ScienceBangalore University
P.U.C -
Indo Asian Academy
10th standard -
R.G.M High school
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