Summary
Overview
Work History
Education
Skills
Timeline
Generic
Piyush Vaid

Piyush Vaid

Faridabad

Summary

Seasoned Learning Professional with over 15 years of experience, including 9 years in Operations, Management, and Process Transition. Proven expertise in developing and executing operational strategies aligned with business goals. Adept at leading teams to operational excellence through strategic planning, performance monitoring, and continuous process improvement.

Overview

13
13
years of professional experience

Work History

Learning Professional

BT Group
08.2023 - Current
  • Manage post-training performance aligned with business KPIs.
  • Conduct RCA, TNA, and TNI to identify learning needs.
  • Collaborate with global business partners and share learning metrics and strategies.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Conducted assessments of students to determine individual needs.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Developed Individual Education Plans for students with special needs.
  • Developed and implemented behavior management plans to improve student behavior.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Utilized technology to create meaningful lessons that engage students.
  • Provided professional development training to educate faculty and staff on laws and regulations governing special education.
  • Maintained accurate records of student progress and attendance.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Facilitated small group instruction to address individual learning needs.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Promoted memory, cognition and language development with hands-on activities and individualized instruction.
  • Collaborated with other educators to develop instructional strategies.

Quality Expert

BT Group
03.2022 - 07.2023
  • Audited tasks and provided actionable feedback.
  • Translated business challenges into data-driven insights.
  • Proposed and implemented process improvement initiatives.
  • Recorded and organized data for report generation and analysis.
  • Collected and analysed data to measure effectiveness of quality control processes.
  • Conducted investigations into questionable results.
  • Reported problems and concerns to management.
  • Conducted data review and followed standard practices to find solutions.
  • Performed routine maintenance and calibration.
  • Developed and implemented procedures to meet product quality standards.

Network Planner

BT Group
06.2020 - 06.2023
  • Maintained network databases and resolved data conflicts.
  • Ensured adherence to quality standards and timelines.
  • Offered troubleshooting of proposed designs, discerning potential weaknesses and suggesting remediation possibilities.
  • Provided technical support to network engineers maintaining and repairing designed networks following deployments.
  • Configured switches, routers and other hardware for integration into designed networks.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Planned implementation of network enhancements and upgrades.
  • Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.

Associate

BT Global Business Services
06.2017 - 06.2020
  • Handled customer service for repairs and escalations.
  • Delivered consistent, high-quality service and complaint resolution.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Leader – Service Delivery

Inspire IT Solutions
08.2015 - 04.2016
  • Oversaw end-to-end queue management and team performance.
  • Maintained strong client relationships and service standards.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Senior Engineer

Genpact
06.2006 - 02.2009
  • Provided technical support for software and hardware issues.
  • Assisted customers with installations and product usage.
  • Determined equipment failure root cause and implemented solutions.
  • Created detailed reports on engineering activities and findings.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Analyzed and interpreted customer requirements to develop engineering solutions.
  • Monitored and evaluated engineering performance to recommend improvements.
  • Assisted in developing cost-effective solutions to engineering problems.

Education

Bachelor of Arts - Accounting

Monard University
Hapur, India
08-2013

Skills

  • Activity planning
  • Teacher assistance
  • Reporting requirements
  • Performance improvement
  • Virtual classroom management
  • Technical training
  • Training delivery
  • Behavior improvements
  • Learning management systems
  • Needs analysis

Timeline

Learning Professional

BT Group
08.2023 - Current

Quality Expert

BT Group
03.2022 - 07.2023

Network Planner

BT Group
06.2020 - 06.2023

Associate

BT Global Business Services
06.2017 - 06.2020

Team Leader – Service Delivery

Inspire IT Solutions
08.2015 - 04.2016

Senior Engineer

Genpact
06.2006 - 02.2009

Bachelor of Arts - Accounting

Monard University

Similar Profiles

CREATE PROFILE
Piyush Vaid