Piyush Yede
Customer Delight Executive
Nagpur,India
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
Languages
8
8
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service
CSA, Amazon Development Center
Pune, India, India
06.2019 - Current
- Customer Obsession Award - 2019 Customer Delight Executive - 2020.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Engineering - Electrical Engineering
Guru Nanak Institute of Engineering &Technology
Dahegaon, Kalmeshwar Road 06.2014 - 05.2019
HSSC - General Science
Bhonsala Military School
Nagpur 06.2012 - 06.2014
SSC - 10th
Shahu's Garden Convent & High School
Nagpur 04.2011 - 05.2012
Skills
Adaptability
Accomplishments
- Indian Council for Technical Research & Development(10/2018 - Present)
- Nagpur Startup fest - 2018
- Rotary Club Of Nagpur - Ishanya (10/2018 - Present)Business Leadership Summit.
Internships
- Internship On Matlab Simulink - Pantech Prolabs India Pvt Ltd. (APSSDC)
- Internship On Matlab - Pantech Prolabs India Pvt Ltd. (APSSDC)
- Matlab Master Internship Class - Pantech Prolabs India Pvt Ltd. (APSSDC)
- Industrial Automation - NSDC - Prolific Systems & Technologies
- Thermal Power Plant Internship - Koradi Power Plant Training Center, Koradi, Nagpur
- Indian Railways Internship - Ajni Electric Locoshed , Nagpur
- Internship On EV Design Using Matlab - Pantech Prolabs India Pvt Ltd. (APSSDC)
Timeline
Customer Service
CSA, Amazon Development Center
06.2019 - Current
Bachelor of Engineering - Electrical Engineering
Guru Nanak Institute of Engineering &Technology
06.2014 - 05.2019
HSSC - General Science
Bhonsala Military School
06.2012 - 06.2014
SSC - 10th
Shahu's Garden Convent & High School
04.2011 - 05.2012
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