Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Piyush. A. Kanjwani

Associate Process Manager
Pune

Summary

  • To work with the reputed organization, that will utilize my strengths and skills to the fullest and thus facilitate my growth.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
  • Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Associate Process Manager

Eclerx
Pune
01.2024 - Current
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Collaborated closely with other departments to ensure seamless handover of escalated cases when necessary.
  • Ensured timely resolution of complex cases by prioritizing workload and allocating resources appropriately.
  • Boosted team productivity by providing thorough training and ongoing support to staff members.
  • Ensured compliance with industry standards, regulations, and best practices within operational processes.

Customer RelationAdvisor (Acting Team Leader)

Tech Mahindra Business Services Pvt. Ltd
Pune
09.2017 - 01.2024
  • Voice & E-Services
  • Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.

Associate

WNS Global Service Pvt Ltd
Pune
05.2016 - 09.2017
  • Ops for 13 months.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Customer Care Executive

Silver Leaf Infotech Pvt Ltd
Pune
11.2014 - 01.2016
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Conducted surveys to determine customer opinion of products and services.
  • Kept accurate records of all customer interactions and transactions.

Education

S.S.C - undefined

Jai Hind High School

H.S.C - undefined

Jai Hind Jr College

B.C.A - undefined

Pune University

Skills

Team Leader

undefined

Accomplishments

  • Supervised team of 16 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Issue which led to Results.

Timeline

Associate Process Manager

Eclerx
01.2024 - Current

Customer RelationAdvisor (Acting Team Leader)

Tech Mahindra Business Services Pvt. Ltd
09.2017 - 01.2024

Associate

WNS Global Service Pvt Ltd
05.2016 - 09.2017

Customer Care Executive

Silver Leaf Infotech Pvt Ltd
11.2014 - 01.2016

S.S.C - undefined

Jai Hind High School

H.S.C - undefined

Jai Hind Jr College

B.C.A - undefined

Pune University

Similar Profiles

CREATE PROFILE
Piyush. A. KanjwaniAssociate Process Manager