Piyush. A. Kanjwani
Associate Process Manager
Pune
Summary
- To work with the reputed organization, that will utilize my strengths and skills to the fullest and thus facilitate my growth.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Associate Process Manager
Eclerx
Pune
01.2024 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Collaborated closely with other departments to ensure seamless handover of escalated cases when necessary.
- Ensured timely resolution of complex cases by prioritizing workload and allocating resources appropriately.
- Boosted team productivity by providing thorough training and ongoing support to staff members.
- Ensured compliance with industry standards, regulations, and best practices within operational processes.
Customer RelationAdvisor (Acting Team Leader)
Tech Mahindra Business Services Pvt. Ltd
Pune
09.2017 - 01.2024
- Voice & E-Services
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Associate
WNS Global Service Pvt Ltd
Pune
05.2016 - 09.2017
- Ops for 13 months.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Customer Care Executive
Silver Leaf Infotech Pvt Ltd
Pune
11.2014 - 01.2016
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Conducted surveys to determine customer opinion of products and services.
- Kept accurate records of all customer interactions and transactions.
Education
S.S.C - undefined
Jai Hind High School
H.S.C - undefined
Jai Hind Jr College
B.C.A - undefined
Pune University
Skills
Team Leader
undefinedAccomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
Timeline
Associate Process Manager
Eclerx
01.2024 - Current
Customer RelationAdvisor (Acting Team Leader)
Tech Mahindra Business Services Pvt. Ltd
09.2017 - 01.2024
Associate
WNS Global Service Pvt Ltd
05.2016 - 09.2017
Customer Care Executive
Silver Leaf Infotech Pvt Ltd
11.2014 - 01.2016
S.S.C - undefined
Jai Hind High School
H.S.C - undefined
Jai Hind Jr College
B.C.A - undefined
Pune University