Piyusha Kulkarni
Pune
Summary
Proven expertise in customer service and quality control, demonstrated at Rehau Polymers, where I excelled in handling complex customer complaints and process optimization in German. Skilled in data analysis and project management, I led teams towards achieving error-free delivery, showcasing strong leadership and analytical abilities.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST (GERMAN LANGUAGE)
Rehau Polymers Pvt. Ltd.
04.2022 - 10.2022
- Company Overview: Worked for Mercedes Process
- Dealing with Customer complaints for Mercedes-Benz (Daimler)
- End-to-end complaint processing in SAP (MM)
- Involved in a process, which contains changing of weight for Mercedes-Benz directly in Mercedes Portal
- This entire Processing carried out in German Language
- Active involvement in providing client support
- Worked for Mercedes Process
SR.FINOPS ANALYST - DE
Amazon Development Centre (India) Pvt. Ltd
08.2021 - 12.2021
- Worked in Escalation Management Team
- Involved in vendor's query management
- Process involves active participation in analyzing and understanding vendor's need
- Work involves constant communication with onshore & offshore Team to resolve vendor's query and provide solution
- Active Participation in closing escalation by providing query solution
- This entire Processing carried out in German Language
GERMAN LANGUAGE SPECIALIST (A 3 BAND)
AXA Business Services
08.2012 - 07.2021
- Company Overview: Worked during my tenure with AXA Business Services in Swiss Motor Insurance Process
- Involved in underwriting work of Policy, It includes-classification and identification of Policy to do Suspension and Cancellation
- Analyzing data and risk as a deciding factor to set premiums
- Comparing and analyzing data to offer best/suitable premium percentage
- Confirmation of the Vehicle for Leasing
- Confirmation of some Special Coverage's for Buildings
- Worked as Process trainer for above mentioned Processes
- Conducted trainings for New Joiners, Refresher Sessions
- Worked as a Cross Trainee in other teams, wherein Indexing of Policies according to Policy Product includes
- Involved in quality check to ensure error-free delivery
- Involved in Maintaining and Providing effective RCA as a Quality Checker
- This entire Processing carried out in German Language
- Worked during my tenure with AXA Business Services in Swiss Motor Insurance Process
Education
Bachelor of Arts.(BA) - German Language and Literature
Pune University (Sir Parashurambhau College)
01.2011
HSC -
Maharashtra State Board
01.2005
SSC -
Maharashtra State Board
01.2003
Goethe Institute Certification Courses - German Language Certification
Goethe Institute
Professional Diploma of Virtual Executive Assistant -
Udemy
Project Management_Applied Soft Skills for Managers -
Udemy
Introduction To Microsoft Excel
Coursera
Skills
- Customer Support
- Quality Control
- Client assessment and analysis
- Analytic skills
- Team Leadership
- Data Analysis
Accomplishments
- Certificate of Appreciation from German Client for efficient processing and error free delivery of assigned Task.
- Received certificate of appreciation as a Trainer from Team member and Management as well.
Personal Information
- Date of Birth: 09/03
- Gender: Female
- Marital Status: Unmarried
Profile Snapshot
Graduated in German with additional Certification from Goethe Institute of German Language from Goethe Institute (till C 1) Excellent knowledge of services department operations with an analytical and disciplined approach. Positive Attitude, Keen Learner, Good Interpersonal and Written Communication Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. History of being an effective Team Member with full understanding of the Client needs and Process.
Timeline
CUSTOMER SERVICE SPECIALIST (GERMAN LANGUAGE)
Rehau Polymers Pvt. Ltd.
04.2022 - 10.2022
SR.FINOPS ANALYST - DE
Amazon Development Centre (India) Pvt. Ltd
08.2021 - 12.2021
GERMAN LANGUAGE SPECIALIST (A 3 BAND)
AXA Business Services
08.2012 - 07.2021
Bachelor of Arts.(BA) - German Language and Literature
Pune University (Sir Parashurambhau College)
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
Goethe Institute Certification Courses - German Language Certification
Goethe Institute
Professional Diploma of Virtual Executive Assistant -
Udemy
Project Management_Applied Soft Skills for Managers -
Udemy
Introduction To Microsoft Excel
Coursera
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