Piyush Agarwal

• Own the product roadmap, feature delivery (UI-UX design, development and QC), end to end customer journeys, user adoption and usage funnels.
• Managing revenue, profitability and ROI
• Managed cross-functional product team that reduced product failures at customer sites by 18%.
• Defining the features and requirements necessary to deliver a complete product to market and lead the product team to success.
• Articulate the business value to the product team so they understand the intent behind the product and release.
• Managing market and customer driven features and dependencies in and across releases; and managing releases with phases and milestones.
• Product demos to prospective customers, internal and external stakeholders.
• Designed and integrated Engagifii with different systems like WordPress (Plugins), Payment Processors (Stripe and Authorize.net), Communication Products (Sendgrid, Twilio, Mailchimp & Constant Contact) to provide next-level customer experience.

• Own the product roadmap, feature delivery (UI-UX design, development and QC), end to end customer journeys.
• Defining the features and requirements necessary to deliver a complete product to market and lead the product team to success.
• Articulate the business value to the product team so they understand the intent behind the product and release.
• Managing market and customer driven features and dependencies in and across releases; and managing releases with phases and milestones.
• Creating training material and instruction manuals to educate stakeholders about the product.
• New Customer onboarding, Customization request tracking and delivery.
• Product demos to prospective customers, internal team (Sales/Marketing) and external stakeholders.

Supported British Telecom (ISP) end users for their issues related to Broadband, Internet Telephony.