Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Piyush Gupta

A versatile, accomplished, goal-oriented & certified professional offering over 14 years of experience in Hospitality, Office Administration & Facilities Management across industries
Bengaluru

Summary

Driven by a passion for operational excellence and a knack for facilities management, I've honed my skills in office administration and vendor management at leading companies like Delta Airlines Global Technology Hub & Boeing. My proactive approach has significantly enhanced customer satisfaction and operational efficiency, showcasing my ability to manage complex operations and foster stakeholder relationships effectively.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Specialist - Office Operations

Delta Global Technology Hub
01.2023 - Current
  • Manage and oversee facilities operations spanning ~100k sft & ensure safe, smooth and uninterrupted day-to-day operations at DTH including workspace, building functions, office paraphernalia, physical security, transportation, business travel and cafeteria.
  • Oversee and manage technology elements of facilities viz. physical security, CCTV, access control, HVAC setup of datacenter, office safety etc. – including dissemination of policies, records management, compliance, and information security.
  • End to end management of overseas and domestic travel planning and execution for Delta employees including coordination with internal stakeholders and managing travel services partner.
  • Work with local vendors including hotels, events vendors, transportation agencies, facilities vendors etc.
  • Coordinate and manage operational logistics during leadership visits to ensure seamless experience for travelers.
  • Supporting engagement events and hiring drives by working with vendors, configuring office and partnering with hotels and other events vendors.
  • Ensuring that office is maintained optimally and is compliant with Delta’s workspace standards in terms of cleanliness, safety, amenities, protocols, security etc.
  • Developing and implementing security policies, protocols and procedures including management of office security including installed hardware and security personnel.
  • Investigate and resolve issues/incidents related to office maintenance, facilities, logistics and administration.
  • Developing emergency and crisis management plan and oversee implementation in case of need.
  • Report creation for facilities related matters.
  • Managing and supervising all facilities ground-staff.

Business Support Specialist

Boeing
06.2017 - 07.2022
  • Supports the BSM with consistent delivery of service, quality, compliance and cost-effective support for current and new business activities across all Boeing Business Units. Develops solutions to variety of problems of moderate scope and complexity across more than one discipline to deliver, coordinate, and integrate Shared Services (Enterprise Services, Site Services, Supplier Management, Security and Fire Protection, Finance and Business) for Boeing’s operations and employees Refers to policies, procedures and practices for guidance.
  • Delivers these services locally or coordinates service delivery by centralized functions and teams throughout the region and the USA, including support of international assignees (i.e. relocation assistance), locally hired employees and local entity/program requirements (i.e.. entity registration assistance, local business tax regulations assistance).
  • Supports and coordinates with various corporate functions such as International Finance, Tax, Legal, Communications, Human Resources and others on matters pertaining to compliant and efficient operation of Boeing’s legal entities in an assigned location/country/region (including company registry, local tax, workplace safety, import/export, and labor laws, and Boeing policies).
  • Supports the BSM with compliant Boeing infrastructure (office facilities) and safety and security (disaster planning and business continuity) within the assigned location/country/region. Maintains process plans, ensures implementation of policies and procedures.
  • Plans resources for projects and processes, provides management of suppliers and leads process improvements. Develops and maintains strong working relationships and partnerships with Business Partner and SSG business leaders to understand country, site, regional and business strategy and to ensure alignment of services with strategic imperatives. Supports the BSM with the development, implementation, and management of the annual Long Range Business Plan.
  • Supports the allocation of shared office costs to business partners as appropriate. Represents the BSM when he or she is out of office in meetings and action completion.

Assistant Facility Manager

Airtel
11.2015 - 04.2017

· To monitor & control facilities budget by effective utilization of resources & keeping all the internal and external environmental factors in consideration

· Single point of contact for all facility related issues across state of Rajasthan which includes 5 zonal offices & head office.

· Liasoning with multiple real estate partner for search of commercial properties across the state including stores & zonal offices.

· Implement process to ensure employees adhere to company’s travel policy

· Diligently working with commercial team to ensure timely processing of purchase orders & payments

· Planning & coordination of outbound trainings, employee meets, milestone celebrations, R&R events etc.

Senior Executive - Facilities

Infosys Ltd.
04.2013 - 11.2015
  • Managing facilities, administration & logistics services involving vendor coordination, procurement, event management, voice communication operations, inventory control, employee/customer settlement & reimbursements, etc.
  • Looking after health, environment & safety management functions like collection & analysis of HSE/GRI data, monitoring HSE parameters, coordinating audits, etc.
  • Facilitating asset management with proper identification & marking of multiple assets & report compilation

Facility Executive

CBRE
02.2012 - 04.2013

Education

MBA - International Hospitality

Swiss School of Tourism & Hospitality
Zurich
08.2010 - 05.2011

Bachelor in Hotel Management - Hospitality

WelcomgroupGraduate School of Hotel Administration
Manipal, India
08.2006 - 05.2010

Skills

Corporate Real Estate , Facilities Management , Office Administration, Building Operations, Hospitality, Vendor Management, Budgeting, Stakeholder Management, Customer Satisfaction, Operational Excellence , Business Continuity Planning , Contract Implementation , F&B Operations , Employee Transportation , Event Management , Asset Management , Corporate Travel Management , Space Planning , EHS , Site Security & Sustainability

Certification

Facilities Management Professional (FMP) by IFMA

Timeline

Specialist - Office Operations

Delta Global Technology Hub
01.2023 - Current

Lean Six Sigma Green Belt (LSGGB) by TUV

11-2020

Facilities Management Professional (FMP) by IFMA

08-2019

Business Support Specialist

Boeing
06.2017 - 07.2022

Assistant Facility Manager

Airtel
11.2015 - 04.2017

Senior Executive - Facilities

Infosys Ltd.
04.2013 - 11.2015

Facility Executive

CBRE
02.2012 - 04.2013

MBA - International Hospitality

Swiss School of Tourism & Hospitality
08.2010 - 05.2011

Bachelor in Hotel Management - Hospitality

WelcomgroupGraduate School of Hotel Administration
08.2006 - 05.2010
Piyush GuptaA versatile, accomplished, goal-oriented & certified professional offering over 14 years of experience in Hospitality, Office Administration & Facilities Management across industries